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Crowning the Customer: How to Become Customer-Driven. Feargal Quinn
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Crowning the Customer: How to Become Customer-Driven. Feargal Quinn

4.04  ·  Rating details ·  68 ratings  ·  8 reviews
'Crowning the Customer' is a practical, hands-on guide for people who run or work for businesses that have to deal with customers person-to-person. ...more
Paperback, 160 pages
Published February 16th 2005 by O'Brien Press (first published 1990)
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Average rating 4.04  · 
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Monica
Mar 10, 2016 rated it it was amazing  ·  review of another edition
This book was a very interesting read. Mr. Quinn gives you insights that are priceless when it comes to thinking outside the box and building relationships with customers and meeting customers needs. So many great brilliant even ideas. I cannot wait to utilize what I have learned in this book into my own life! Great book!
Doaa
Nov 08, 2014 rated it it was amazing  ·  review of another edition
كتاب لمؤسس سلسله ( سوبر كوين )
صراحه كيفيه جذب الزبائن لمتجر بيع اطعمه مش من اهتماماتي،،
معرفش ليه قرأت الكتاب دا،، لكنه ممتع ..
القراءه عن التحديات اللي بتواجه مؤسسي الاعمال ممتع في اي مجال :)
Terrence
Feb 02, 2013 rated it really liked it  ·  review of another edition
Must read for customer experience professionals, executives, business owners and anyone that provides a product or service in any industry.
Amy
Jan 04, 2016 rated it really liked it  ·  review of another edition
A good quick read. A nice perspective on the retail industry, focused on the importance of cultivating relationships with long term customers instead of making a quick sale
Jaume Vilaseca
Jan 26, 2021 rated it it was amazing  ·  review of another edition
Easy read and full of important insights.

I made a summary in Spanish:

Principio del Boomerang:
La mayoría de las operaciones comerciales dependen de la repetición de las visitas/compras de los clientes y de las recomendaciones que nos hagan. Muchas empresas no se centran en que el cliente repita.

Tenemos q admitir q no lo sabemos todo sobre nuestros clientes. No sabemos con exactitud como van a reaccionar. Y hay que comprometerse para acercarse a ello.

La investigación de mercado puede ser útil pero
...more
Emperador Nui
Un libro que garantiza el manido discurso de la autosuperación y la fijación de objetivos para la obtención del éxito, solo que en esta ocasión centrada en el mundo empresarial.
De corte cuasi autobiográfico, la palabrería que destila la obra podrá dejar boquiabierto a los amantes de la superación personal, sobre todo en aquellas con pretensiones ambiciosas en el apartado económico. A ese grupo de personas necesitas de tener a gurús y figuras de inspiración, este libro les puede resultar incluso
...more
Zahed
Jan 26, 2021 rated it it was amazing  ·  review of another edition
This is probably the most practical book that I’ve read on building a customer experience in store.

While I viewed it from a retail perspective, the principles derived from Feargal Quinn’s experiences can be applied just as easily to other industries or organisations.

It’s a small book - 160 pages - but leaves a lot to mull over.
Tim Schannauer
Good read about Irish supermarket owner and how the customer should always come first. How to actually implement it into your business.
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