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Crowning the Customer: How to Become Customer-Driven. Feargal Quinn

4.07  ·  Rating details ·  54 ratings  ·  5 reviews
'Crowning the Customer' is a practical, hands-on guide for people who run or work for businesses that have to deal with customers person-to-person.
Paperback, 160 pages
Published February 16th 2005 by O'Brien Press (first published 1990)
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Monica
Mar 10, 2016 rated it it was amazing  ·  review of another edition
This book was a very interesting read. Mr. Quinn gives you insights that are priceless when it comes to thinking outside the box and building relationships with customers and meeting customers needs. So many great brilliant even ideas. I cannot wait to utilize what I have learned in this book into my own life! Great book!
Doaa
Nov 08, 2014 rated it it was amazing  ·  review of another edition
كتاب لمؤسس سلسله ( سوبر كوين )
صراحه كيفيه جذب الزبائن لمتجر بيع اطعمه مش من اهتماماتي،،
معرفش ليه قرأت الكتاب دا،، لكنه ممتع ..
القراءه عن التحديات اللي بتواجه مؤسسي الاعمال ممتع في اي مجال :)
Terrence
Feb 02, 2013 rated it really liked it  ·  review of another edition
Must read for customer experience professionals, executives, business owners and anyone that provides a product or service in any industry.
Amy
Jan 04, 2016 rated it really liked it  ·  review of another edition
A good quick read. A nice perspective on the retail industry, focused on the importance of cultivating relationships with long term customers instead of making a quick sale
Tim Schannauer
Good read about Irish supermarket owner and how the customer should always come first. How to actually implement it into your business.
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