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Behind Human Error
Human error is cited over and over as a cause of incidents and accidents. The result is a widespread perception of a 'human error problem', and solutions are thought to lie in changing the people or their role in the system. For example, we should reduce the human role with more automation, or regiment human behavior by stricter monitoring, rules or procedures. But in prac ...more
Kindle Edition, 292 pages
Published September 18th 2017 by CRC Press
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Solid book that shows that there is no "one" root cause to issues, but generally a number of issues that accumulate to become the root cause. Good examples from flight, medical, and nuclear reactor incidents that are easily applied to software systems. That said, the content is dense and I had take regular breaks to give my brain a rest. ...more
Luvvie Ajayi Jones—author, cultural critic, digital entrepreneur—might be best described as a professional truthteller. Her crazily popular...
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