From the bestselling author Simon T. Bailey comes… Two classic books combined into one. Success Is An Inside Job will… Articulate how to increase your self-worthIdentify how to shift from success to significanceEvaluate how to buy your futureDevelop your signature presenceBrilliant Service Is The Bottom Line will… Create High-Touch moments in the midst of a High-Tech worldConvey why customer ownership is more important than customer serviceDifferentiate your customer experience by creating memorable momentsAssess why Service Leaders are important to the operation
The first part of the book concentrates mainly on self-help concepts of an individual. While the other half talks about how a business organization should gain more customers. Just a quick read and its average.