Goodreads helps you keep track of books you want to read.
Start by marking “The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture” as Want to Read:
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
Enlarge cover
Rate this book
Clear rating
Open Preview

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

3.78  ·  Rating details ·  45 ratings  ·  3 reviews

"Top Ten Business Books For 2017" - Forbes



The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom

...more
Kindle Edition, 225 pages
Published August 30th 2017 by Wiley
More Details... Edit Details

Friend Reviews

To see what your friends thought of this book, please sign up.

Reader Q&A

Be the first to ask a question about The Nordstrom Way to Customer Experience Excellence

Community Reviews

Showing 1-30
Average rating 3.78  · 
Rating details
 ·  45 ratings  ·  3 reviews


More filters
 | 
Sort order
Start your review of The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
Kevin Nardone
Jun 18, 2018 rated it really liked it
Insightful view into a well known brand and its way of business.

This book contains many tidbits of a successful “customer first mentality” including stories and examples. While it begins to get repetitive and drag towards the later sections, this is a great read for anyone who interfaces with customers or manages sellers as part of their profession.
Bob Little
Apr 04, 2018 rated it it was amazing
A must read for anyone who owns their own business , in sales , or some type of management position . An inside look at what makes Nordstrom’s so successful, how their primary focus in the Customer , and how they make the company a fun , competitive place to achieve growth and market share , while maintaining Social responsibility.
Kris Yonushka
Dec 26, 2019 rated it it was amazing
Business culture handbook

This should be read by every business student, entrepreneur, or executive leadership (or any level). The values and culture instilled by this organization should be the precedent for anyone looking for success, especially in a customer service aspect.
WWW ECommerce
rated it it was amazing
Oct 13, 2017
George
rated it really liked it
May 05, 2019
Bob Kuehner
rated it it was amazing
Mar 05, 2019
Andrey
rated it did not like it
Nov 03, 2019
Will
rated it really liked it
Oct 23, 2019
Brady
rated it liked it
Jul 15, 2018
Job
rated it it was ok
May 31, 2019
Mark
rated it really liked it
Jun 15, 2019
Anthony Bartone
rated it it was amazing
Jan 07, 2018
Chelsea Tyson
rated it liked it
Mar 16, 2018
Katerina Simpson
rated it really liked it
Mar 09, 2018
Alp
rated it really liked it
Oct 26, 2019
Steve Lundie
rated it liked it
Mar 23, 2019
Marc Strickland
rated it really liked it
Aug 19, 2019
Steve Erickson
rated it really liked it
Nov 28, 2017
Mayfieldcedricyahoo.Com
rated it it was amazing
Oct 04, 2018
Michelle Weaver
rated it it was amazing
Mar 03, 2019
Kelly O'Brien
rated it really liked it
May 05, 2018
David S
rated it liked it
Mar 10, 2018
Karin
rated it really liked it
Sep 10, 2019
Stephanie
rated it it was ok
Oct 01, 2019
Jhamileth Montero
rated it liked it
Jan 26, 2020
Erica Benigno
rated it it was amazing
Apr 09, 2018
Andre Ribeiro
rated it it was amazing
Mar 16, 2019
Erica
rated it liked it
Dec 08, 2019
Brett Nordquist
rated it liked it
Jun 04, 2018
Ryan
rated it liked it
Jun 30, 2018
« previous 1 next »
There are no discussion topics on this book yet. Be the first to start one »

Readers also enjoyed

  • Library and Information Center Management
  • Strengths Finder 2.0
  • Social Research Methods
  • Tomorrow Is Waiting
  • One Snowy Day
  • A Wish to Be a Christmas Tree
  • The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues
  • The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company
  • Becoming Momstrong: How to Fight with All That's in You for Your Family and Your Faith
  • Simply Said: Communicating Better at Work and Beyond
  • Letters From An Astrophysicist
  • Peaceful Parent, Happy Siblings: How to Stop the Fighting and Raise Friends for Life
  • The Queen of Hearts
  • Company of One: Why Staying Small Is the Next Big Thing for Business
  • Shutter
  • Your Money or Your Life
  • Delivering Happiness: A Path to Profits, Passion, and Purpose
See similar books…
2 followers
Robert Spector is an author of business books, consultant and motivational speaker focusing on customer service.