Administration and Management in Criminal Justice: A Service Quality Approach

by Jennifer M. Allen, Rajeev Sawhney

Rethink management in criminal justice.

Administration and Management in Criminal A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage you to consider the importance of providing high-quality and effective criminal justice services. You will develop skills for responding to your customers―other criminal justice professionals, offenders, victims, and the community―and learn how to respond to changing environmental factors. You will also learn to critique your own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system.

New to the Third

536 pages, Paperback

First published December 1, 2009

Reviews

[Cassandra]

Thorough

This text was thorough and accessible, featuring succinct chapter summaries and insightful questions at the end of each chapter. Nevertheless, chapters one through nine were notably lengthy and, in certain instances, appeared somewhat repetitive. The book was translated like a ride-along or a tour of the criminal justice administrative systems, which was particularly engaging to me.

[Joshua]

The book is informative but the writing style is less direct. As a result, the writing presents challenges in understanding certain terms throughout the book.

[Sharon]

Allan Pinkerton was not a "copper" from Scotland. He was a "cooper" (barrel-maker.)
*sigh*