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Service Management: Operations, Strategy, and Information Technology
Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.
587 pages, Hardcover
First published August 1, 1997
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Displaying 1 - 5 of 5 reviews
September 17, 2012
An excellent book!
Currently Reading
January 25, 2013Great book for teaching
February 24, 2014
It useful for a references
April 2, 2014
i needn it
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June 20, 2017nice
Displaying 1 - 5 of 5 reviews