Service Management: Operations, Strategy, and Information Technology

by James A. Fitzsimmons, Mona J. Fitzsimmons

Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

Genres: Business, Textbooks

587 pages, Hardcover

First published August 1, 1997

Reviews

[Phan Van]

An excellent book!

[Raimond Wüst]

Great book for teaching

[Suzita Kamaluddin]

It useful for a references

[Nguyễn Thảo]

i needn it

[Evangeline Cuazon]

nice