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Build It: The Rebel Playbook for World Class Employee Engagement
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Build It: The Rebel Playbook for World Class Employee Engagement

4.40  ·  Rating details ·  292 ratings  ·  100 reviews
Build It provides a comprehensive and practical approach to addressing and improving employee engagement through 'The Employee Engagement Bridge'. This bridge is a model which has been 10 years in the making. In fact, the bridge is the practical plan that Reward Gateway have used to engage with their own workforce and build the world's largest employee engagement technolog ...more
Hardcover, 272 pages
Published April 9th 2018 by Wiley
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Debra Corey Too often I finish a book and think to myself, now what? It's great that the author shared their theories, but where do I go from here? We didn't want…moreToo often I finish a book and think to myself, now what? It's great that the author shared their theories, but where do I go from here? We didn't want this to happen with our book, so decided on the format of a playbook, giving readers theory as well as practical tips, tools and real-life examples. Our aim is for readers to finish the book and think and say to themselves, I can't wait to go out and make a difference, I can't wait to "make the world a better to place to work"!(less)
Debra Corey Great question, and the simple answer is yes. As an HR professional I've often encountered resistance, but I believe if you understand what motivates …moreGreat question, and the simple answer is yes. As an HR professional I've often encountered resistance, but I believe if you understand what motivates your 'blockers' you can overcome this resistance, giving them data, rationale and examples of how what I want to do as a rebel can and will make a difference to my employees and to the business. Feel free to use some of this data and evidence from the book, we included loads of it to help you build and present your business cases.(less)
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Miriam Smith (A Mother’s Musings)
Won a signed copy in Goodreads Giveaways.
A very informative book on improving employee engagement. Some very interesting chapters - A highly recommended read.
Ben Fletcher
Nov 21, 2017 rated it it was amazing
This is a very clear guide to boosting engagement in your company. It spells out how engagement is not the same as staff happiness, why companies have such a gap between the level of engagement they have, and the level they would want to have, and all the benefits that flow from an engaged work force.

It's based on a well-structured model (the engagement bridge) which brings together all the factors required to boost engagement. Coupled with tons of practical, real-life examples from companies of
Kelly Swingler
Nov 21, 2017 rated it it was amazing
If, like me, you're already a rebel and a rule breaker, you'll love this book.

If you want to bring out a bit more of your rebellious side, you'll love this book.

If you're not yet a rebel but want to improve engagement in your business, you'll love this book.

Basically, if your role involves working with, managing or leading people then you'll love this book.

It's packed with case studies (plays), hints, tips, common sense (if only there was more of this in the world right!!), and a passion for doi
Sara Zakarija
Jan 10, 2018 rated it it was amazing
Excellent read for anyone with an interest in employee engagement and performance, particularly people managers and leadership. It's a great mix of theory and practical guidance, which is rare to find in this area.

As a consultant I particularly like how the Engagement Bridge model is applicable to companies of varied size, industry and culture because absolutely everyone has something to learn from the rebels out there. I am often asked by clients what others are doing differently (or better) t
Feb 07, 2018 rated it it was amazing
As head of HR for the startup that I work at I've found this a really interesting book - with both overarching concepts and real life examples about how to keep employees happy.

It's split into different chapters (e.g. Leadership, Pay and Benefits, Wellbeing) so it's super easy to either dip in and out if there's a specific situation at your work.

Equally it's written in a friendly and readable style - so also interesting enough to read it cover to cover!

I was lucky enough to receive a pre-order o
Jess Telford
Feb 15, 2018 rated it it was amazing
It’s 2018. Employee engagement, now, is a complete necessity in any organisation regardless of size or industry. If your employees aren’t engaged, then it’s only a matter of time before things start to crumble.

This playbook is just wonderful for anyone who’s looking to stir things up and be a ‘rebel’ to inspire new levels of engagement - or for Managers and HR Professionals who just don’t know where to start - or for employees, who may not know what it is to be ‘engaged’, or are looking for insp
Duncan Brown
Feb 11, 2018 rated it really liked it
Employee engagement has been going through the classic 'HR fad cycle'. Initial development and successful financial impact of the idea in a limited number of customer service settings led to widespread hype and mass adoption of over-simplistic approaches, most notably through the eponymous annual survey. We all wanted to provide great, engaging places to work at the CEO's behest and outscore our competitors in those heady days of the early 2000s.

Then post the financial Crash we have seen an acad
Jan 19, 2018 rated it it was amazing
The Rebel Playbook in one word. ‘Controversial’.

And that is why I think it does what it sets out to do, and is such an important book for people wanting to make a change. Glenn and Debra challenge what so many of us think 'good looks like' across so many critical parts of running a successful business. It is a book that you will read and make you think. It is a book that will make you agree and disagree in equal measure. But most importantly it is a book that will challenge you to do things dif
I. Laff
Feb 08, 2018 rated it it was amazing
Build It: The Rebel Playbook for World Class Employee Engagement provides a very easy to understand model to boosting engagement to your company.
We all know how important it is for a company’s workforce to feel good at their workplace and this guide helps recognize how this with giving valuable examples and hints, as well as case studies.
It is, however, a book for Rebels, as per the title. It’s packed with methods that are different from the status quo and some might find it difficult to follo
Gethin Nadin
Dec 05, 2017 rated it it was amazing
This book will inevitably become a 'must read' HR book in 2018. Laid out like a text book, Built It breaks down every element of employee engagement into succinct pieces. From the very basics to the bits most people miss, this book challenges and questions much about the way we work today and shows us how progressive organisations are paving the way.

"Maybe we've forgotten what we learned as children?" really sums the book up for me. Somewhere along the way, many organisations have forgotten abou
James Holman
Feb 20, 2018 rated it it was amazing
I really enjoyed reading Build It: The Rebel Playbook for World Class Employee Engagement. My favourite two genres are Biographies and Business and this book has them both!

There are so many areas of this book that will resonate with everyone who works in 2018. I am not a senior manager or in the HR Team but I still took so much from the plays and advice Debra and Glenn have provided. This book will not only help Managers to work more collaboratively with their employees but I'd also recommend e
Jan 18, 2018 rated it really liked it
I received a copy of this book in a GoodReads giveaway.

I really liked this book. I’ve read a couple books on employee engagement and this one is much more conversational and lays things out in an easy to read manner. It wasn’t filled with too many facts and figures nor lots of silly platitudes like “Throw more parties!!” like some other books were. The only thing I disliked was that it was very textbook like with glossy paper and SO many photos and graphs. I suppose that is to appeal to the non
Megan O'Shaughnessy
Feb 16, 2018 rated it it was amazing
Recommends it for: HR Professionals
I've finished reading the BRILLIANT Build it, The Rebel Playbook! It is now without doubt my new go-to handbook as a Reward professional!

One of the reasons this book is so great, is because of the simplicity of it. Even if you have little or no budget there are ideas in here which can make massive impact. The book encourages HR professionals to step out of the dark ages and stop doing things in a certain way 'because we have always done it like that' and take risks, which ultimately can lead to
Phil Miller
Feb 19, 2018 rated it it was amazing
In Build it, there's not only heaps of good advice from the authors, there's also a stack of top tips and plays from some of the best known companies around the world like Netflix, Virgin, KFC and Krispy Kreme. Each chapter tackles a different subject such as leadership, pay and benefits, job design and culture and provides practical advice on how to implement the plays in your business. I've definitely learnt some new things that we'll be implementing at DreamingFish! ...more
Martin Jefkins
Feb 20, 2018 rated it it was amazing
I was lucky enough to be given a pre-read copy by Debra, and i'm so glad I was! It's full of simple help and reminders of what to do, great cases studies and useful information. Plus it's easy to read as it's written simply and in everyday language.
I'm already using some of the things it taught me in a new role, and it helped me go back to basics to do so.
I'd totally recommend you read it, and unleash the rebel inside!
Magda Lategan
Feb 20, 2018 rated it it was amazing
This book will certainly evoke the rebel in anybody who is passionate about employee engagement. It is inciteful, practical and will take you outside your comfort zone. The book and the way it is set out will take you on a journey packed with exciting and sometimes breaking the rules examples that will inspire you if you are passionate about this topic. Read it and judge for yourself!
Richard Hurd-Wood
Jan 03, 2018 rated it it was amazing
Build It: The Rebel Playbook for World Class Employee Engagement provides a challenging, interesting and useful guidebook, packed with inspiring ideas and support, for anyone who wants to help their organisation along the employee engagement journey. As the authors say regardless of your company’s size and wherever you’re starting from the most important thing is to get moving and start making changes now and this is the playbook to help you on your journey.

The key principle of this book is tha
Jan 19, 2018 rated it liked it
This book is crammed with hints and tips to get the most out of your business and staff.
Well worth a browse to get the most out your employees. The business plan looks promising.
Daniela Ilieva
Feb 06, 2018 rated it it was amazing
If you are an adventurous traveller who wants to visit the most beautiful places along their journey of building 'an engaging culture (...) where hard-working people thrive in jobs with challenge and excitement' and 'regularly put their companies and their customers ahead of their own needs', then this book is the map. Your map, which can take you there, no matter which road you decide to take. ...more
Jan 11, 2018 rated it really liked it
Build It, the Rebel Playbook for World Class Employee Engagement, is an easy to read clear guide to looking at and enhancing engagement in your company or the company you work for.
The engagement bridge, a structured model is discussed in depth and there are many practical examples throughout the book. Honesty, leadership, recognition, learning, pay and benefits and well being are all integral to this process and are discussed in depth with real case studies from companies.
If you are looking to g
Dom Price
Jan 18, 2018 rated it it was amazing
Absolutely amazing read. Whether you think you're a rebel, or whether you're teetering on the edge of doing something maverick, this is the book for you. I love the very simple and consumable style, and I'm a massive fan of the mixture of theory, real company examples, and practical tips.

As you read it, make sure you've got a note book to capture your ideas, actions and thoughts. This is not a book for the faint hearted who love status quo. This is a challenge and a gauntlet for anyone who has t
Petko Plachkov
Nov 20, 2017 rated it it was amazing
Build It is a treasure trove of practical advice and tips for managers, entrepreneurs, leaders and HR professional, in fact, anyone who is responsible for building and nurturing organisations and people.

Combining case studies, the authors' applied experience and applicable frameworks, Build It provides grounded advice on how to motivate your teams and to build genuinely engaged organisations. The book is just as appropriate for FTSE100 companies as for newly launched startups. Engaged staff mean
Rebecca Fishman
Jan 29, 2018 rated it it was amazing
This book basically says in a logical and inspiring way that doing the right thing by your employees is doing the smart thing for your business. What a relief. And it also help you do it. Build It takes a complex aspirational idea - employee engagement - illuminates it and simplifies it, making it applicable. It breaks the engagement-puzzle into pieces that are easier to understand and implement individually, but keeps the thread between these different pieces going throughout the book. The book ...more
Jan 15, 2018 rated it really liked it
Thank you Goodreads for sending me this book. A book covering the latest thinking in getting the best from employees. The book is filled with stories on how different well known companies have been using novel and innovative ways to engage their staff. Not everything is cutting edge or rebel , as some of the guidance is similar to prescribed practices from before. Plus, the methods described won’t work for every organisation, but the books certainly provides ideas worth considering. However, thi ...more
Debbie Cam
Feb 03, 2018 rated it it was amazing
This is a really easy and entertaining read which is also practical and thought provoking! You can read from start to end or pick out topics and read in any order you want, it all joins up and yet each chapter can stand alone. I keep picking it up for short periods and find little gems in every section! The plays are fascinating and I am now going to order more books and encourage our Exec team to read as well!
Feb 11, 2018 rated it it was amazing
I am already planning to re-read this book, as I was very surprised with style and practicality of it. It gives a lot of options and strategies that are highly usable as well as being entertaining! NB: the stickers were the most adorable thing ever, really cheered me up!
Vadim Liberman
Jan 01, 2018 rated it it was amazing
Trigger warning: This book provokes all sorts of thoughts. It will challenge what you think you know about engaging employees, and it will inspire you with all sorts of possibilities.

The book opens with the following: "To the rebels, the misifts, the troublemakers. Let's make the world a better place to work." That was enough to get me hooked because I am a rebel who believes rules are for losers. Deep down inside, you are too, even if you don't realize it just yet! I say this because we all go
Didi Kirova
Feb 15, 2018 rated it it was amazing
Build It: The Rebel Playbook for World Class Employee Engagement is an insightful guide on the steps to Employee Engagement. It offers the right balance between theory and advice, and real-life examples. Written for HR professionals, the book is, in fact, a great read for anyone, in any job role. Having worked for Reward Gateway for nearly 4 years and for the last two being really close to the Engagement Bridge and its development, I picked up the book thinking it’ll be very familiar. In some wa ...more
Jim Matthewman
Feb 13, 2018 rated it it was amazing
Well done Glenn and Debra. This book is fresh and very different. It works because of the rich collection of case studies presented. The underlying principle is “The Engagement Bridge” a set of 10 building blocks e.g. Honest Communication; Purpose, Mission and Values; Leadership; Job Design; Recognition; Pay and Benefits all of which can create enhanced employee motivation and hence productivity. The book is not conceptual but highly pragmatic. The clever piece is that the chapter structure sets ...more
Fiona Furman
Jan 17, 2018 rated it really liked it
Well, this is excellent! I have very often 'taken on' employee engagement in an informal capacity in my work but am now in my first formal role of this kind and this book has been invaluable to me. Written in clear, conversational language and with no HR or Communications jargon to be seen this is a really clear walkthrough of the case for an engaged workforce and how you can throw out all (well, most!) conventional thinking on the subject and start having real impact. It breaks the employee exp ...more
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A software engineer by training, MBA drop out turned serial entrepreneur.

After a series of failed businesses, I founded Reward Gateway back in 2006 with a radical new approach to employee perks and benefits. With a brand new model, everyone said we'd be bust within a year. But companies and people loved what we did.

Building RG into a nearly $500m revenue business I've learned a huge amount about

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