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Mensajeros Valientes: Cómo Hablar De Lo Que No Se Puede En El Trabajo
Muy a menudo nos preocupamos pensando cómo y cuando transmitir malas noticias en la vida organizacional. Este libro es una guía que presenta un asesoramiento paso a paso de beneficios, riesgos y motivaciones de la comunicación de noticias conflictivas a los jefes, pares y empleados. Lleno de historias, casos de estudio y de herramientas para ejercitar, este libro ofrece consejos concretos sobre qué hacer y qué no hacer para comunicar con éxito malas novedades. Los autores utilizan modelos de conversaciones y ejemplos bien detallados de los lugares de trabajo para conducir a los lectores a través de cada paso del proceso.
- GenresManagement
320 pages, Paperback
First published August 23, 1996
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Displaying 1 - 2 of 2 reviews
March 27, 2016
A coworker I admire recommended a different book by the same authors, Driving Fear from the Workplace. The library only had this one. So I checked it out. I am like that.
It was fine. Does a nice job of identifying that lots of people do not feel safe delivering bad news or unwanted truths in the workplace. Suggests some milktoast exercises for giving and receiving bad news. Acknowledges that there can be bad consequences for delivering unwelcome news. Gives no insight into how to identify the potential bad consequences or how to balance those with the potential good, which I found vexing.
While it identified that unwanted news could make people defensive, it gave only rudimentary suggestions for how to avoid that. I get that messages should be delivered with reflection, compassion, and clarity. But how do I deal with the extern, coworker, or facebook interlocutor who believes, deep down, that disagreement or substantive edits undermines their value as a human being, and thus must be dismissed or rejected? There may be no solution to that problem. But the book pretended it does not exist or was not relevant to the exact subject at hand, which was tiresome.
Got a little unwarrantedly messianic at the end. Suggests that as we get better at critiquing others, we’ll be have personal transformations into better, more fulfilled people. Took me to a Peggy Blumquist place.
Okay bus book.
It was fine. Does a nice job of identifying that lots of people do not feel safe delivering bad news or unwanted truths in the workplace. Suggests some milktoast exercises for giving and receiving bad news. Acknowledges that there can be bad consequences for delivering unwelcome news. Gives no insight into how to identify the potential bad consequences or how to balance those with the potential good, which I found vexing.
While it identified that unwanted news could make people defensive, it gave only rudimentary suggestions for how to avoid that. I get that messages should be delivered with reflection, compassion, and clarity. But how do I deal with the extern, coworker, or facebook interlocutor who believes, deep down, that disagreement or substantive edits undermines their value as a human being, and thus must be dismissed or rejected? There may be no solution to that problem. But the book pretended it does not exist or was not relevant to the exact subject at hand, which was tiresome.
Got a little unwarrantedly messianic at the end. Suggests that as we get better at critiquing others, we’ll be have personal transformations into better, more fulfilled people. Took me to a Peggy Blumquist place.
Okay bus book.
October 21, 2007
While this book focuses on communication of difficult messages within the workplace, it has much wisdom for anyone who wishes to communicate better within any aspect of the human experience.
Displaying 1 - 2 of 2 reviews