Sie m�chten Ihre Produkte oder Dienstleistungen �1/4ber digitales Marketing bewerben ? aber fragen sich, wie Sie das anstellen? Auf welchen Social-Media-Plattformen sollte Ihr Unternehmen aktiv sein? Wie kommen Sie an Fans, Follower und Likes? Wie gestalten Sie Ihre Webseite und generieren Sie Traffic? ?Digitales Marketing f�1/4r Dummies? beantwortet all diese Fragen. Au�Ÿerdem stellen die Autoren verschiedene Analysetools vor, mit denen Sie Ihre Werbekampagnen pr�1/4fen und optimieren k�nnen. So ger�1/4stet, pr�sentieren Sie Ihr Unternehmen schon bald optimal im Web.
A practical guide to digital marketing for small and medium businesses. It covers the major types of digital marketing, including SEO, social media, advertising, and email marketing. It also describes how to succeed at digital marketing, by explaining goals, offers, analytics, and more. It's broad, but not very deep. If you want to become an expert in any area, you'll need other resources, but this will give you a solid start. Plenty of lists and examples (text and screenshots) make it easy to follow.
The authors, Ryan Deiss and Russ Henneberry, are with DigitalMarketer, a recognized name in the digital marketing industry. They understand and clearly explain the concepts, and also have a lot of experience. They go far beyond the technical aspects of digital marketing to explain goals, ROI, psychology, and behavior.
Some Dummies books are better than others, and I was impressed with this one.
Notes Understanding the Customer Journey Components of customer avatar (representation of your ideal customer) • Goals and values: What are they trying to achieve? What do they value? • Sources of information: What books, magazines, blogs, news stations, etc. do they reference? • Demographics: What's their age, gender, marital status, ethnicity, income, employment status, nationality, political preference? • Challenges and pain points: What's holding them back from achieving their goals? • Objections: Why would they choose not to buy your product/service?
To find niche books, magazines, blogs, conferences, celebrities, etc. that your ideal customer would be attracted to, but no one else would, complete sentences like "My ideal customer would read [book], subscribe to [magazine], attend [conference], but no one else would."
Tailor your marketing messages to fit your avatar.
What customer is buying is shift from Before state (e.g., sad, out of shape, bored.) to After state (e.g., happier, healthier, more excited). Your product/service provides the shift.
Statement of Value: [Product/service name] enables [customer] to experience [after state].
Stages of Customer Journey 1. Generating awareness. Tell problem you solve, products you sell, or what your brand stands for. Use advertising, social media marketing, search marketing. 2. Driving engagement. Capture attention, engage. Offer free, valuable content such as blog posts, podcasts, videos. 3. Building subscribers. Get prospect to give permission to have a conversation. Get subscribers via email, social media, podcasts, and leads via webinars, requests for sales call, requests for demos. 4. Increasing conversions. Get prospect to give you small amount of time or money. Offer low-priced but valuable products/services, webinars, product demos. 5. Building excitement. Encourage prospect to use what you provided in step 4. 6: Making the core offer sale and more. Encourage customer to buy more and buy repeatedly. Offer high-ticket products/services and monthly subscriptions. 7. Developing brand advocates. Turn customer into advocate. Add value, deliver on promise of your product/service, give responsive customer service. 8. Growing brand promoters. Turn advocate into active promoter of your business. Repeatedly deliver exceptional value.
Choosing the Right Marketing Campaign 3 major types of campaigns • Acquisition: acquire new prospects and customers • Monetization: generate revenue from existing leads and customers • Engagement: create communities of brand advocates and promoters
Acquisition campaign stages 1. Make Aware. Make prospect aware of problem you solve, solutions you provide. 2. Engage. Provide value in form of entertainment, inspiration, or educational content, before asking to buy something or commit time. Use content marketing (blogging, videos, social media posts, images, etc.). 3. Subscribe. Get prospect to follow you on social media or subscribe to emails. 4. Convert. Sell something with low risk (inexpensive, simple).
Acquisition campaigns are about acquiring prospects, not profit/ROI.
Most acquisition campaigns can also be used as activation campaigns, to activate those who have never purchased or haven't purchased in a while.
Monetization campaign stages 1. Excite. Encourage prospect/customer to get more value out of what they've already gotten from you (information, product/service). 2. Cause customers to ascend. Offer more, and more expensive, products/services.
Engagement campaign stages 1. Advocate. Give customers ability to recommend you through testimonials and customer stories. 2. Promote. Encourage customers to promote you via social media, blogs, videos, etc.
Crafting Winning Offers Form relationship with prospect by offering value with entry point offers (EPOs).
3 types of entry point offers (EPOs) • Ungated: blog post, video, podcast, etc. that doesn't require prospect's contact information or purchase to get value. • Gated: blog post, video, podcast, etc. that requires prospect's contact information or purchase to get value. • Deep discount: offers extreme discount (50%+) for purchase.
Ungated offer value propositions • Entertainment: make prospect laugh or remember you • Inspiration: move prospect to feel something with sentiments, testimonials, before-and-after photos • Education: teach prospect how to do something (easier than entertainment or inspiration)
Ungated and gated offers, though free, must still be high-quality and high-value to impress prospect.
Gated offer aspects (include 1 or more) • Specific promise. Specifically communicate benefit the offer will provide. What are your target audience's concerns, fears, or desires? • Specific example. Clearly state benefit, prove it with case study. E.g., "How State University Reduced Campus Crime by 73 Percent." • Specific shortcut. Save prospect time. • Answer a specific question. Give a valuable answer that establishes you as an authority on the subject. • Deliver a specific discount. Ask prospect to opt in to receive discount.
5 forms of educational gated offers: report/guide, white paper, primary research, webinar training, sales material. Make easy to consume and act on within minutes.
Tools as gated offers: resource list, template, software, discount and coupon clubs, quizzes and surveys, assessment.
8-point checklist for effective gated offers 1. Is your offer ultraspecific? 2. Are you offering too much? Focus on 1 topic/theme; provide 1 path for lead to take. 3. Does the offer speak to a desired end result? 4. Does the offer deliver immediate gratification? 5. Does the offer shift the relationship? Change state and mind-set of prospects so they're primed to buy from you. 6. Does the offer have a high perceived value? Use professional design and imagery to make offer look valuable. 7. Does the offer have a high actual value? Deliver the promised value. 8. Does the offer allow for rapid consumption?
5 types of deep-discount offers • Physical premiums: deeply discounted physical product • Book: deeply discounted physical book to establish authority and trust offering complex or high-ticket items • Webinar: deeply discounted live or recorded webinar; call it teleclass, online training, or boot camp because webinars are generally free • Software • Splinter of service: low-priced small piece of high-dollar product/service
5-point checklist for effective deep-discount offers 1. Does it lower the barrier to entry? Make it inexpensive (<$20), require little time, easy to understand. 2. Is the value clear? 3. Is it useful but incomplete? 4. Does it have a high perceived value? Use professional design, imagery, copy to make offer look valuable. 5. Does it have a high actual value? Deliver the promised value.
How to think of a deep-discount offer • What can you splinter off your core product/service and still deliver value with that piece? • What's the cool gadget that your market wants, but doesn't necessarily need? What's your impulse buy? • What's the one thing everyone needs, but doesn't necessarily want? • What's a valuable service that you can perform quickly and inexpensively, one that will deliver results in advance and get your foot in the door (e.g., roofer offering gutter cleaning)? • What little victory or victories does your deep-discount offer provide? How do you help the customer overcome self-doubt?
Pursuing Content Marketing Perfection 3 marketing funnel stages 1. Awareness. Prospect becomes aware of problem and that you can solve. Provide ungated content. 2. Evaluation: Prospect evaluates choices, including your solution, competitors' solutions, and doing nothing. Provide gated content. 3. Conversion: Prospect purchases. Help prospect buy with demos, customer stories, comparison/spec sheets, webinars/events, mini-classes.
Blogging for Business 6 categories of great blog headlines • Tap into self-interest. Speak to specific benefit that audience will gain by reading. Start to answer "What's in it for me?" e.g., "Grow Your Website Traffic with the 3-Step Content Marketing Plan." • Pique curiosity. Combine with benefit. E.g., "25 Things You Didn't Know Your iPhone Could Do." • Employ urgency and scarcity. Use only when you truly have a deadline, limited quantity, or limited availability. E.g., "Free Photography Classes: Last Chance for Open Enrollment." • Issue a warning. Tell how to protect from threat. E.g., "Warning: Don't Buy Another Ounce of Dog Food Until You Read This." • Borrow authority. Use social proof; mention a success story, cite familiar and influential names, or highlight how many people are using a product/service. E.g., "What Dr. Oz Eats for a Midnight Snack." • Reveal the new. Keep audience informed about new developments in your field. E.g., "New Tool Changes Webinars Forever."
Taking Stock of 57 Blog Post Ideas Blog post ideas: List, case study, how-to, frequently asked question (FAQ), checklist, problem/solution, ultimate guide, interview, review, behind-the-scenes, comparison, project showcase, products tip, reaction, challenge.
Building High-Converting Landing Pages Lead capture page (squeeze page) contents • Gated offer • Headline/subheadline: Text at top of page that compels visitor to read the bullets and consider taking gated offer • Bullets: Strong statements that outline benefits of gated offer • Product image: Show visual representation of gated offer if possible • Proof: Trust icons such as logos of associations you're a member of, reputable brands you're associated with, testimonials from customers • Lead form: Collects contact information
Capturing Traffic with Search Marketing Consider using calls to action in meta descriptions, such as "Shop now!" "Click here for free shipping."
Leveraging the Social Web 3 steps to dealing with upset customer on public social media 1. Respond in a timely manner. Let customer know they've been heard ASAP, ideally within 12 hrs. 2. Empathize. Let customer know you realize the situation is frustrating. 3. Move the conversation to a private channel.
Tapping into Paid Traffic "If you want traffic, you need to go to the traffic store." A "traffic store" is a paid advertising platform, such as Google Ads and social media advertising.
Paid traffic lets you start and stop traffic, making it quicker for testing new offers, landing pages, and content without waiting for SEO and organic social media.
Google Ads copy tips • Include call to action (e.g., "call now," "download your free report," "order today") • Include keyword • Ask a question (e.g., "Termite infestation?" or "Looking for a reliable St. Louis plumber?") • Reference holidays, local events • Focus on benefits, speak to prospects' pain points
"With paid traffic, a lot of trial and error is involved in a campaign, even if you've done everything right. At our company, for example, for every ten paid campaigns that we run, only one to two break even or turn a profit."
Following Up with Email Marketing Email has an average 4,300% ROI for US businesses.
Most emails you send should be triggered by prospect's/customer's action, not broadcast emails.
Indoctrination campaign Send to new subscribers. • Welcome and introduce to your brand. • Restate benefits of being subscriber. • Tell what to expect. • Tell what to do next. • Introduce subscriber to your brand voice/ personality.
Reengage or remove subscribers that aren't engaging, to improve email deliverability.
4 questions to answer in email copy • Why now? Consider whether promotion should offer new or on-sale items. Consider whether it's seasonal or timely. • Who cares? Decide who in target audience is most affected by having your product/service. • Why should they care? Tell customers how their lives will be different with your product/service. • Can you prove it? Provide case studies, testimonials, news stories to prove that customers' lives will be improved if they engage with your product/service.
4 reasons people buy Address motivations in email copy. • Personal gain: Product/service will help them reach personal goals/desires. • Logic and research: Customers have researched, and it seems product will meet a need. • Social proof or third-party influence: Customers' friends have recommended product/service, or it seems popular. • Fear of missing out
3 types of subject lines • Curiosity: Pique interest, encourage to click to find out more. E.g., "Ready for your close up?" • Benefit: Clearly state reason subscribers should open email and benefits they'll receive. E.g. "38 Employee Engagement Ideas." Sparingly use warning, e.g., "11 Statistics That Will Scare Every Manager." • Scarcity: Cause subscribers to feel they may miss something important. E.g., "Hurry! Labor Day Savings End Tonight."
The Ten Most Common Digital Marketing Mistakes Focus on your messaging and offers before focusing on increasing traffic.
There's no shortage of content, but there's always room for remarkable content. Instead of creating 10 blog posts, create 1 remarkable post with 10 times the normal effort.
It's ok for fundamental fun read as I didn't expect much to begin with. I like about 2 chapters (toward the end) out of 14, where they're more technical-oriented. And I find the author's personal experience useful for real-world application in different scenarios. Software recommendations are somewhat useful.
However, the book itself needs update in a lot of places and reorganization. Some parts are redundant (the same information is being placed all over the place). I would recommend this to a person who's never been exposed to digital advertising/ marketing, and is able to get this book for cheap.
Buku ini ditulis dengan sederhana. Isi buku ini adalah bagaimana menggunakan strategi dan taktik digital marketing yang sudah terbukti, untuk memperluas jangkauan brand Anda, untuk meningkatkan audience-engagement, dan meningkatkan revenue. Dari best practices dalam dunia SEO dan SEM yang selama ini berjalan, sampai dengan bagaimana menggunakan konten marketing dan influencer marketing terbaru, dan semua yang ada di antaranya. Digital Marketing For Dummies membantu Anda dalam hampir semua usaha digital marketing Anda. https://blog.periplus.com/digital-mar...
A must read for any digital marketer or even regular marketers. It starts with the basics of consumer behavior and consumer journey from being unaware about the product to becoming an advocate. All that explained in a digital world. Then it explains step-by-step on how to handhold consumer from one stage of the journey to the next. All major tools and tactics of the digital marketing are explained in detail. Its more like a training book. Overall, its based more on marketing but in digital world.
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Digital Marketing for Dummies | Ryan Deiss and Russ Henneberry • "The role of digital marketing is to assist in moving a prospect, lead, or customer from one stage of the customer journey to the next." • This book is like a bible for all digital marketers. From front to back, it covers almost all the basic needed. Though this kind of marketing book could easily die out because of the changes in the market, technology and customer's behaviour, but this one is just so relevant now. • "Content marketing is about anticipating the needs of your customers and prospects, and the building content assets that satisfy those needs." • Found the book practical with useful frameworks and tips from front to back. If you want to know more about prospects attraction, lead conversion, running marketing campaign, social media management, and on, you should have this. • "When most businesses are marketing, they focus on the product. However, the businesses that last don't define themselves by the product(s) they sell. Instead, they define themselves by the market they serve."
When did the internet become so insanely big that a new field like digital marketing has so much information and software tools and methods that no single mortal can encompass it all? The speed in which IT advances is frightening. The authors tackle the filed of digital marketing from their experience based on their successful marketing organization. They have a lot of useful tips and general knowledge here for the newcomer, sort of laying the groundwork of the field and encouraging one to figure out where they stand in it and what they can (and should) explore further. It’s definitely a great intro but by no means does it go in-depth should one be interested in anything specific; for that, further reading will be required. The sections are well divided and this edition is great in that it’s quite up-to-date. I’m guessing in a couple of years it’ll already be obsolete O.O
Felt that this book was quite a no-brainer, but of course there were some note-taking worthy parts in the book. I guess this book would have been even more useful back in the years whereby the internet was still emerging (this book was published in 2007).
A nice comprehensive introduction to important aspects of digital marketing. It provides a solid grounding in current approaches. You’ll need other resources to become adept but this provides a good starting point.
This entire review has been hidden because of spoilers.
Ik ben niet zo'n geweldig fan van de Dummies reeksen, maar dit boek vond ik echt wel goed. Een mooie reis door de steeds meer digitaal wordende marketingwereld. Van persona's en customer journey over opstellen van artikelen en promoties, contentmarketing tot genereren van bezoek aan je kanalen. Met veel aandacht voor meten, analyseren en optimaliseren. Niet zot technisch, maar mooi overzicht dat je op weg helpt met de dingen waar je nog niet zo goed in bent.
Niet dat ik schrikwekkend veel nieuwe dingen leerde, maar het was wel fijn om hier alles in een no-nonsense manier samen te zien staan.