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Designing Bots: Creating Conversational Experiences

3.83  ·  Rating details ·  138 ratings  ·  18 reviews
From Alexa to Siri and from Slack bots to SMS and email bots, we rely more and more on software-driven conversational apps. In this practical guide, author Amir Shevat shows you how to design and build great conversational experiences and delightful bots that makes people s life more fun and productive.

You ll explore several real-world bot examples to understand what works
Paperback, 348 pages
Published May 27th 2017 by O'Reilly Media (first published May 2017)
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Jul 27, 2017 rated it really liked it  ·  review of another edition
A must-read if you work with bots or want to work with bots.
Inga Potzblitz
Oct 28, 2017 rated it really liked it
It was a good overview and even understandable for someone with no experience so far.
Nov 12, 2017 rated it really liked it
Helpful if you want to jumpstart your chatbot project. Easy to read and understand, plus the author's tips are very useful.
Jun 09, 2017 added it
Shelves: tech-books
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Omar Venturi
Nov 12, 2017 rated it it was amazing
Ottima introduzione all'industria dei bot. Storia, situazione attuale e previsioni sul futuro sono le tre classiche parti del libro, dove la parte più corposa è composta dalla situazione attuale.
I bot, come più volte riportato dall'autore, sono solo all'inizio e molte potenzialità restano ancora inespresse.
Il libro si focalizza sui bot "testuali" ed un ottimo testo per la parte vocale, suggerita dallo stesso autore, è "Designing Voice User Interfaces: Principles of Conversational Experiences" di
Aug 07, 2019 rated it liked it
It took me about 2 years from the time I read the first page of this book to read the last page. In that time, I discovered that I really don't like this kind of book! That is a subjective preference, and does not take away from how well "Designing Bots" is written - and it is fairly well written. However, something about the fact that the value of the information in the book will decay quickly made me less motivated to read it. Perhaps it should have made me feel like I should finish reading qu ...more
Deane Barker
Nov 11, 2019 rated it really liked it
The key to this book is to note that it's called "DESIGNING bots," not "DEVELOPING bots."

This book is about all the planning and forethought that goes into create a bot in the generic sense (though, the author works at Slack). It's about branding, personality, conversation flows, etc. It has nothing to do with actually building the bots, since that would be more platform-specific.

This is a book for product or project managers, really.
Nikhil Bansal
Nov 28, 2017 rated it it was amazing
This book is for bot enthusiast who have done all the coding stuff required to build a bot and after that want's to improvise his/her bot for market or for the user. Author explain's each and every aspect which makes bot flow smoother. Book also explain's role of Artificial Intelligence in the bot (chat/voice) very precisely.
Dec 27, 2018 rated it really liked it
Shelves: software
A solid intro to the world of chat bots (more from the PM/Entrepreneur side than the dev side). A quick read if you're considering making your own bot and want a broad look at the ins-and-outs.

The conversation design bits were particularly interesting.
Martijn Reintjes
Jan 21, 2019 rated it liked it
Shelves: business
Designing Bots gives a nice overview of the space, but lacks the depth to be really useful.
It's basically a long ass blogpost repurposed as a book.
Sebastian Godoy
Nov 22, 2020 rated it liked it
I find the content too obvious. The book it's a good overview of how to design a chatbot, but the author never goes deep in a subject
Sweemeng Ng
It covers design on bots, the business case, the pitfall, and how to build a bot. it is ok
Dec 26, 2018 rated it really liked it  ·  review of another edition
Great primer on designing bots. Heavily weighted to instances on Slack’s platform since the author works there.
Roberto Chavez
Feb 24, 2018 rated it liked it
OK. Not very technical, but bot design/development does not have to be deeply technical any more. Not much here to make it compelling. Wait for a second edition.
Jan 09, 2018 rated it it was amazing
Shelves: lavoro-web, chatbots
That's a new era. The book to read to understand how it works. Too US centric, in Europe we have different tools and visions, but it's stil excellent
Natalia Ustyuzhanina
Aug 03, 2019 rated it it was amazing
Give a very nice overview with interesting practical examples of what you have to consider while building a chatbot
Robert Foley
Oct 18, 2017 rated it really liked it
If your a product manager or designer interested in bots this is a must read. Focused on the experience for the customer and what problems need to be solved. Still discusses the technology involved, but only one chapter instead of an entire programming experience required for reading.
Justin Marsan
rated it really liked it
Oct 17, 2017
Alexander Wyrick
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Dec 05, 2017
José Antonio
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Aug 22, 2020
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Dec 26, 2017
Simon Verndal
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Sandeep Sundar
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Mar 25, 2018
Ashraf Bashir
rated it it was ok
Jul 14, 2017
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