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A pretty solid, practical guide. Even though some of the scenarios and suggested talking points were fairly stale, I appreciated the consistency of the steps displayed across different forms of communication and tiers of hierarchy. Definitely a great reference book to glance through when meeting with staff.
An effective book about handling difficult conversations in a professional manner. There were plenty of great tools for the reader in this book, however I felt that there were, at times, too many lengthy examples where a few short and concise examples would have been just as good. Still, I would definitely recommend this book for anyone working in a professional setting.
Like a quick guide, this book covers the aspects of having a difficult conversation from a manager's point of view. While there is a chapter on co-workers, this is best for those new or need a refresher in supervisory position that require maintaining staff. While I am not in a supervisory position and cannot speak from experience, I found this book to be a useful introduction on what to expect when communicating effectively with staff. Additionally, it is helpful to get a sense of directions on ...more
I love how the authors used concrete examples and actually gave clear instructions on what to do in different situations. They admit that these conversations never get easier but not having them causes more harm. The key lesson is be prepared when going into any difficult conversation and keep a paper trail to help you in future.