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Effective Difficult Conversations: A Step-By-Step Guide

3.80  ·  Rating details ·  40 ratings  ·  7 reviews
Paperback, 128 pages
Published November 11th 2016 by ALA Editions
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3.80  · 
Rating details
 ·  40 ratings  ·  7 reviews


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Erin
Nov 27, 2018 rated it really liked it
A pretty solid, practical guide. Even though some of the scenarios and suggested talking points were fairly stale, I appreciated the consistency of the steps displayed across different forms of communication and tiers of hierarchy. Definitely a great reference book to glance through when meeting with staff.
Joshua
Aug 14, 2018 rated it really liked it
An effective book about handling difficult conversations in a professional manner. There were plenty of great tools for the reader in this book, however I felt that there were, at times, too many lengthy examples where a few short and concise examples would have been just as good. Still, I would definitely recommend this book for anyone working in a professional setting.
Shayna Ross
Jul 03, 2018 rated it liked it
Shelves: non-fiction
Like a quick guide, this book covers the aspects of having a difficult conversation from a manager's point of view. While there is a chapter on co-workers, this is best for those new or need a refresher in supervisory position that require maintaining staff. While I am not in a supervisory position and cannot speak from experience, I found this book to be a useful introduction on what to expect when communicating effectively with staff. Additionally, it is helpful to get a sense of directions on ...more
Colle Owino
Oct 12, 2017 rated it it was amazing
I love how the authors used concrete examples and actually gave clear instructions on what to do in different situations. They admit that these conversations never get easier but not having them causes more harm. The key lesson is be prepared when going into any difficult conversation and keep a paper trail to help you in future.
James Hill
Jul 19, 2017 rated it it was amazing
Although obviously geared towards librarians and library management, this quick-read book would be useful for anyone wanting to explore the "how to" for difficult situations. The step-by-step guide is relevant to any number of situations.
Julia Fedenkiv
Aug 14, 2018 rated it really liked it
Great guide for managers, solution leaders and basically everyone on how to handle difficult topics.
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