Supervision in the Hospitality Industry

by Jack E. Miller, Karen Eich Drummond, Mary Porter

This revision of the most successful textbook in supervision for the hospitality industry covers current topics such as managing a diverse workforce, and is reorganized into three sections focusing on leadership, human resources, and management.

Genres: Education

456 pages, Hardcover

First published January 1, 1984

Reviews

[Rusty · Rating 4 out of 5]

The is a very good book to help managers deal with supervising those they must manage. Offers many suggestions for creating a positive work environment, how to discipline, defining your own management style and positions, communicating, defining job tasks, evaluating, planning, training, delegating and much more. An excellent resource.