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Moments of Magic
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Moments of Magic

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3.55  ·  Rating details ·  22 Ratings  ·  6 Reviews
Shep Hyken's #1 seller! This is a clearly written, easy-to-read, easy to understand guide to customer service, and is for anyone in any job. Filled with information, techniques, and stories, it will teach you and everyone in your organization to deliver excellent service to your internal and outside customers.
Paperback, 158 pages
Published September 1st 1996 by Alan Press (first published January 1st 1993)
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Conor Pendergrast
Oct 15, 2012 rated it it was ok
The book suffers on a number of points. The advice seems fine, but nothing terribly ground-breaking. It's far too anecdotal for my liking too: as far as I could tell there was very little research referred to. The ebook's formatting was all messed-up too.
Having said that, I got t for free, so "gift horse" etc.
Jim Serger
Sep 23, 2013 rated it it was amazing
Moments of Magic-- what a tribute to customer service. This book nailed the ins and outs on how too turn moments of mayhem into Moments of Magic in the customer service world-- he touches on internal customers (employees) and the external customers; all of which are wrapped into one. Great job to the author-- he has great true stories to share and experiences that will educate you.
J.A.
Jul 12, 2010 rated it really liked it
Recommends it for: Anyone who works
Recommended to J.A. by: G.L. Hoffman
Shelves: business, college
This is a book about customers, all customers both internal and external. This book will hopefully give you ideas about how you can better interact and provide for your customers.
Elizabeth Kmiec
Apr 18, 2015 rated it did not like it  ·  review of another edition
Pretty obvious

Nothing all that new or innovative. I feel like the author really just wanted to talk about different customer service experiences he's had.
Tom Knemeyer
Jun 11, 2011 rated it it was amazing
The book is a great concept. The writing isn't perfect but the concept of customer service is perfect. I would recommend this anyone that has a customer relationship type position.
Frank
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Daniel Boorman
Oct 07, 2013 rated it it was amazing
Gives a great perspective on the importance of internal and external customer support and service.
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The "Official" (and somewhat boring) Shep Hyken Bio...

Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bes
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More about Shep Hyken