The Benchmarking Book

by Michael J. Spendolini

Benchmarking is a revolutionary process that has been launched by many organizations, but it can quickly turn from a great idea to a great burden. Spendolini, one of the original benchmarking proponents at Xerox, simplifies the whole process and presents a distillation of how the best benchmarking programs in the U.S. are run. This synthesis of "lessons learned" provides a solid, practical platform from which to launch an effective benchmarking program.

Genres: Management

256 pages, Hardcover

First published April 1, 1992

Reviews

[Martha · Rating 3 out of 5]

I was quite pleased to find that this book was much more helpful than I originally thought it might be. My focus is on non-profit management, not the business audience the book is clearly written for. However, Spendolini does a good job at outlying the basic theory and steps of benchmarking in a way that I found to be much more helpful (at least for my purposes) then the other benchmarking titles I referred to as research sources for a benchmarking project.

[Danny · Rating 5 out of 5]

El único libro completo de benchmarking!

[Pedro LC · Rating 5 out of 5]

A treasure in form of book, used in my project of tesis, very good, very simple.
Totally recomended.