Appreciative Inquiry for Change Management: Using AI to Facilitate Organizational Development

by Sarah Lewis, Jonathan Passmore, Stefan Cantore

Appreciative Inquiry (AI) is a widely recognised process for engaging people in organizational development and change management. Based on conversational practice, it is a particular way of asking questions, fostering relationships and increasing an organization's capacity for collaboration and change. It focuses on building organizations around what works, rather than trying to fix what doesn't, and acknowledges the contribution of individuals in increasing trust and organizational alignment and effectiveness. Appreciative Inquiry for Change Management studies AI in depth, identifying what makes it work and how to implement it to improve performance within the business.

Appreciative Inquiry for Change Management explains the skills, perspectives and approaches needed for successful AI, and demonstrates how a practical conversational approach can be applied to organizational challenges in times of change. Case studies from organizations that have already integrated AI into their change management practice, including Nokia and BP, reveal why the processes are valuable and how to promote, create and generate such conversations in other organizations. Written in jargon-free language, this second edition now includes chapters on how positive psychology can enhance appreciative practice and appreciative coaching, making it an essential resource for anyone looking to implement AI in their organization.

Genres: Management, Nonfiction

304 pages, Paperback

First published January 1, 2008

About the author

There is more than one author by this name in the Goodreads data base.

Reviews

[Jamie Bowen · Rating 4 out of 5]

An interesting book with links to other books read this year, Mindset, Happiness Advantage and Grit. The book provides a good guide as to how you can use A.I. in your own organisation, it's also helped by the case studies towards the end of the book. These case studies also show that change happens and whatever framework you use must be adapted to help facilitate that change. A good introduction to A.I. and helpful to allow you to start your journey.

[Darren · Rating 4 out of 5]

With the intention of engaging people to develop and change, this specialist book looks at Appreciative Inquiry (AI), a process based around conversational practice to ask questions, develop organisations and focus on things that just work.

The authors seek to use the "most ubiquitous of human abilities" to enable change to a company through conversation. It is a lot more than just opening your mouth and, of course, not all conversations are face-to-face or verbal. The book, a second edition that adds much new information, itself can be a bit daunting to the uninitiated, yet it is packed full of information and knowledge. It is worth spending time on the subject, since once you get a good understanding you may be able to use it to improve the performance of your business. A number of case studies are provided that showcase companies that use AI, so you can learn from their experiences and also be inspired.

It is not an easy read. Even if you find that you are struggling to retain focus, you can always jump backwards and try again. In any case, throughout the journey you get a lot of interesting material and historical knowledge at the same time. Identifying, applying and benefitting from the direct knowledge might be the challenge until you get a full view of matters settled in your mind.

In the right hands this can be a very powerful, important book but it is probably not the best-suited for a generalist or casual reader. That said, sometimes you have to struggle to master something and that is not necessarily a bad thing as you keep the faith.

Autamme.com

[Ryan Barretto · Rating 5 out of 5]

This is an amazing book for HR folks and OD consultants who are working in the space of Change Management.

I like the way in which the authors showcased how to blend AI principles into other large group intervention tools like World Cafe, Future Search and Open Space.

What helped drive home the lesson were the case studies which used different large scale intervention methods with AI embedded in the design.

I am going to frequently revisit this book.

[Janice · Rating 2 out of 5]

I read this book for specific chapters that highlighted what appreciative inquiry is and how to use it. I was more interested in how to change my attitude/behavior and apply ai rather than introducing ai as an organization. I did not find the case studies helpful.

[Martine · Rating 4 out of 5]

Had lots of ideas reading this, especially 2nd half and case studies