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Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement
Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library ...more
Hardcover, 144 pages
Published July 8th 2016 by Rowman & Littlefield Publishers
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Joe is the co-author (with Annie Downey) of Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement and Getting Started in Service Design. In 2017, he was awarded the first Future of Libraries Fellowship from the ALA Center for the Future of Libraries. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing ...more
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