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The Deming Dimension
This classic is the definitive book written about Dr. Deming and his work. The author and Dr. Deming were friends and colleagues who worked together to be sure that readers would clearly understand the principles and philosophy developed and taught by Dr. Deming over the course of a half century. The book begins with a first-rate historical perspective and then goes on to ...more
Unknown Binding, 440 pages
Published January 1st 1990 by SPC Press, Inc.
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Really good analysis of corrections that need to be made in manufacturing - but just as applicable to services and other areas of life. I read portions for a quality class in college, but only just read it all the way through - very dense at times, but highly readable (very understandable style, but not something to read in one sitting).