Telephone Courtesy & Customer Service

by Lloyd C. Finch, Charlotte Bosarge (Editor), Debbie Woodbury (Editor)

Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.

112 pages, Paperback

First published February 1, 1991

Reviews

[Steven Hummer · Rating 1 out of 5]

Allot of common sense in this work book nothing special.
This is another one of those work book I used to study how to talk to customers using the telephone from Deseret Industries.

[Chaniago · Rating 3 out of 5]

it helps me to call someone courteously