A Culture of Service ... Creating Customer Service That Lasts

by David E. Reed

Two things ultimately separate successful organizations from all others - leadership and customer service. A Culture of Service shows you how to create an atmosphere where customers will be loyal to your organization. This book is about practical application of how to deliver the right service for your clients. Drawing from his experience with Disney and several other organizations, David Reed has provided a great guide that can be implemented by every person on your team. Once you read A Culture of Service, you'll want to provide a copy for each team leader, supervisor, manager and others responsible for taking care of your customers.

112 pages, Paperback

First published October 28, 2005

About the author

David Reed is the president of Customer Centered Consulting Group, Inc.

Reviews

[Scott]

I received a free copy of a culture of Service, Creating superior customer service That Lasts by David E. Reed. For a free book it was not bad. Reed has some very good points about Customer service that I thought was interesting. It really is not much of a book, more of a big pamphlet.