* As one of the most trusted resources for learning about quality control principles and techniques, this readable and not-too technical treatment makes for a classic must-have * Comprehensive coverage of all areas contributing to quality including understanding customer needs, product development, supplier relations, marketing, and more * Includes the six sigma strategy for quality improvement
I really liked it and recommend it to everyone at all levels. Prior to reading many books and due to my many other personal responsibilities, I couldn't get enough time to really write a personalized review, but this is really a good book you have to read.