Goodreads helps you keep track of books you want to read.
Start by marking “This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services” as Want to Read:
This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services
Enlarge cover
Rate this book
Clear rating
Open Preview

This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services

4.36  ·  Rating details ·  50 ratings  ·  3 reviews
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually "do" service design to improve the quality and the interaction between service providers and customers. You ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in ...more
Paperback, 400 pages
Published October 25th 2016 by O'Reilly Media (first published April 25th 2016)
More Details... Edit Details

Friend Reviews

To see what your friends thought of this book, please sign up.

Reader Q&A

To ask other readers questions about This Is Service Design Doing, please sign up.

Be the first to ask a question about This Is Service Design Doing

This book is not yet featured on Listopia. Add this book to your favorite list »

Community Reviews

Showing 1-30
Average rating 4.36  · 
Rating details
 ·  50 ratings  ·  3 reviews


More filters
 | 
Sort order
Start your review of This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services
Fred Zimny
May 25, 2018 rated it really liked it
For the sake of clarity i'm one of the 300 co-creators of the book.

This is a fine book. Not to read but use it as a practioneers handbook
Rick Lindeman
Apr 21, 2018 rated it it was amazing
Shelves: facilitation
In 2011 verscheen ‘This is Service Design Thinking’ van Stickdorn en Schneider. Het was een boek vol met voorbeelden, methoden en de principes van Service Design. Ik kan me nog goed herinneren dat ik het kreeg. Ik was toen zelf bezig met mijn eerste campagne op het gebied van Service Design, de co-creatie campagne ‘Van Hot naar Her’, samen met het Amsterdamse Design Thinkers.

In Design Thinking is het uitgangspunt dat je de principes van Industrieel Design ebruikt in andere velden. In Nederland
...more
Carolina Muñoz Berrio
Oct 18, 2019 rated it it was amazing
Buenas bases de diseño de servicios, con herramientas útiles para aplicar en los proyectos.
Harald Felgner
rated it it was amazing
Jul 01, 2017
Aaron Schaap
rated it really liked it
Mar 03, 2019
Daz Wright
rated it it was amazing
Apr 13, 2019
Josué González
rated it really liked it
Nov 17, 2018
Jesse
rated it it was amazing
Nov 07, 2019
Himanshu Singh
rated it liked it
Sep 11, 2016
Anirudh Koteshwaran
rated it it was amazing
Mar 14, 2019
Sergiu Naslau
rated it it was amazing
Jan 18, 2019
Robin
rated it it was amazing
Sep 29, 2019
Onni
rated it it was amazing
Jul 06, 2018
Daniel Hannibal
rated it it was amazing
Mar 26, 2018
Howard
rated it it was amazing
Jun 30, 2019
Ch Sprung
rated it it was amazing
Oct 05, 2019
Raluca
rated it really liked it
Jun 13, 2018
Jen and Andy
rated it really liked it
Mar 04, 2019
Jeff
rated it really liked it
Aug 02, 2019
Ode Ozlem Siegers
rated it really liked it
Jun 23, 2018
Carolina
rated it it was amazing
Jan 05, 2019
Michaela Campbell
rated it it was amazing
Jun 16, 2019
Miles Bacon
rated it it was amazing
Jan 28, 2018
Joshua
rated it it was amazing
Mar 13, 2018
Brynna Tucker
rated it really liked it
Nov 24, 2017
Sam
rated it it was amazing
Oct 23, 2019
Lisa Pool
rated it it was amazing
Jan 05, 2019
Ricardo Augusto Agnello
rated it it was amazing
Sep 02, 2016
Drew
rated it did not like it
Dec 04, 2019
Santiago Franco
rated it really liked it
May 05, 2019
« previous 1 next »
There are no discussion topics on this book yet. Be the first to start one »

Readers also enjoyed

  • Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days
  • Value Proposition Design: How to Create Products and Services Customers Want
  • Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation
  • Leadership and the One Minute Manager: Increasing Effectiveness Through Situational Leadership
  • How Successful People Lead: Taking Your Influence to the Next Level
  • Perfect Phrases for Managers and Supervisors: Hundreds of Ready-To-Use Phrases for Any Management Situation
  • Harvard Business Review on Becoming a High Performance Manager
  • How Successful People Think: Change Your Thinking, Change Your Life
  • Transformational Leadership: A Blueprint for Real Organizational Change
  • Gamestorming: A Playbook for Innovators, Rule-breakers, and Changemakers
  • What to Do When You Become the Boss: How New Managers Become Successful Managers
  • Living Originalism
  • Marketing Metrics: 50+ Metrics Every Executive Should Master
  • Democracy's Discontent: America in Search of a Public Philosophy
  • God: The Failed Hypothesis: How Science Shows That God Does Not Exist
  • Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage
  • User Story Mapping: Discover the Whole Story, Build the Right Product
  • Blackout - Teil 1
See similar books…

Goodreads is hiring!

If you like books and love to build cool products, we may be looking for you.
Learn more »