The case studies that administrators of all kinds have to handle on a daily basis were fascinating, even though they did give me anxiety while reading when thinking I might have to deal with these situations in the future. There was a lot of theory around how administrators solve problems with various methods in order to do so. I feel that the book made problem solving more technical than reality; when faced with a crisis or decision, there are many experts involved and administrators base their actions on education, background knowledge and experience, and what would best help the students in their buildings.