The CG CAHPS Handbook: A Guide to Improve Patient Experience and Clinical Outcomes

by Jeff Morris, Barbara Hotko, Matthew Bates

As CG CAHPS is rapidly emerging as the national standard for measuring patient experience in the ambulatory settings for both quality and business reasons The CG CAHPS Handbook is your guide to consistently deliver on what matters most - the patients and their families - in providing exceptional care and improved clinical outcomes. In this book you will read and learn Tactics to zero in on the core questions for the CG CAHPS composites that will impact every survey and improve results
How to engage and partner with the patient in their care for a true Shared Care Plan to increase compliance and impact clinical outcomes
Manage patient expectations from the start of the visit through the follow up with test results
Best practices to help adjust and refine the steps you are already doing to maximize effectiveness The CG CAHPS survey, much like the HCAHPS survey, provides patients with comparative information based on reported survey results. This enable patients to make informed decisions when choosing their healthcare providers. Now is the time to be preparing your physicians and practices to excel in the patient experience.

404 pages, Paperback

First published November 30, 2014