Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life
Let’s face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what’s the solution? How do you talk to someone who’s out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears?
In his book, Just Listen, Mark Goulston shared his bestselling formula for get...more
"Crazy" is used specifically to mean NOT mentally ill. "Crazy" more or less means upset/temporarily irrational. For these people, the author recommends that one listen, let them vent, try to see their point of view, but not agree to anything unacceptable. His point is that most people who are just having a bad day or whatever will respond to this, show remorse for their crazy behavior and start act ...more
The book is divided into five sections.
Section One: The basics of talking to crazy. Finding out how to spot what's making someone irrational.
Section Two: Facing your own crazy. So you know what makes yourself tick so you don't let others push your buttons.
Section Three: Fourteen tactics for how to talk to cr ...more
I love psychology and neuroscience but find that most authors who write about these subjects using a self-help approach are far from what I would call scientists. I have a shelf called "Authors who want to make a buck," into which books like this one usually go. When I begin reading any self help type book, especially one whose author claims to be some type of expert in any field of psychology, I assume that b ...more
Talking to Crazy is not a book for people who like lots of data, studies and stats to back up the claims and advice on offer. Goulston has many years of experience as a psychiatrist and draws on a ...more
This is NOT a book to pick up with the intent to "fix OTHER people, you know, the crazies!" just so you can make them all see what a model of logical & rational being you are. Not at a ...more
Have compassion for others and react consciouly in difficult conversations - this sums up the first third of the book. ...more
Talking to Crazy is a self-help book about how to deal with people that act crazy not necessarily that have mental health issues.
He give us tools to help us manage our emotional intelligence and to not let other people's crazy drive us crazy.
The problem I had with this book is that is too specific so if you are not in one of those scenarios he uses as a examples I don't think you can apply the tools he's giving.
For me it only applies when he addressed the workplace and d ...more
The book aims to make the world better one small conversation at a time - a lofty but very achievable goal! ...more
My favorite excerpts from the book follow. I am putting these here in the hope that I come back and remind myself of these insights. The excerpts ...more
He breaks the book up by the type of person we're dealing with. He calls them "crazy", but tells us that we are all crazy at some points. As irrational, illogical humans, crazy moments are par for the ...more
Goulston does a great job giving examples of how to deal with situations at work and with family. He explains that you ...more