Administrative Procedures for the Canadian Office

by Lauralee Kilgour, Edward Kilgour, Marie Rutherford

Administrative Procedures for the Canadian Office  helps students develop the skills they need to perform a wide variety of office procedures in a variety of settings. Students are encouraged to upgrade their level of thinking from basic knowledge to comprehension and finally application. 
Working in a global economy makes it essential for administrative professionals to develop knowledge of broad business practice, which is why the 10e places a greater emphasis on diversity understanding, and the concepts surrounding organizational structure, climate, and culture. There is also an increased focus on emerging technologies, an exploration of varied employability requirements and new content on human resource functions, equity standards, and management and leadership concepts.

496 pages, Paperback

First published September 28, 2000

Reviews

[Carrie · Rating 3 out of 5]

A pretty basic yet thorough overview of the general responsibilities of a receptionist/ administrative assistant. However, you cannot overlook the nuances of the particular company you work for. There are some things in this book that I would never be asked to do.

[Aryan · Rating 5 out of 5]

Added it