Designing Knowledge Management Architecture: How to Implement Successful Knowledge Management Programs

by Archana Shukla, R Srinivasan

In the current global business environment, organizational knowledge is recognized as a significant source of competitive advantage. Although information about products, services, vendors, suppliers, customers and competitors has been available for a long time, due to the information revolution, the possession of such information has ceased to provide the requisite competitive advantage that it used to. This concise and lucid book discusses the role of knowledge management (KM) in developing dynamic capabilties and sustaining competitive advantage.

154 pages, Hardcover

First published November 1, 2002