The Service Edge: 101 Companies That Profit from Customer Care

by Ron Zemke, Dick Schaaf

Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.

Genres: Nonfiction, Business

584 pages, Hardcover

First published March 17, 1989