A detailed guide to realizing the benefits of business process re-engineering, explaining how it can be planned and implemented in a systematic way. Examples and illustrations demonstrate the various stages, principles and techniques involved so that successful management can be achieved.
Librarian Note: There is more than one author in the Goodreads database with this name. Please see:Mike Robson
Mike Robson was Managing Director of MRA International, a successful management consulting business. He was the author of numerous business publications. He took early retirement from the company and now writes in the field of travel, humour and fiction.