Foundations of ITIL® V3

by Inform-IT

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement ….and much more!

Genres: Business

380 pages, Paperback

First published September 24, 2007

Reviews

[NancyJane]

"Foundations of IT Service Management Based on ITIL V3" is a comprehensive guide that provides a detailed understanding of the ITIL V3 framework for IT service management. The book covers all the fundamental concepts, processes, and functions involved in IT service management, making it an ideal resource for anyone who wants to develop a strong foundation in IT service management. This book is particularly relevant for individuals or organizations in the IT industry in the Philippines, as it provides a practical approach to IT service management that can be applied to improve the delivery of IT services in the country. The book also includes real-life examples and case studies from around the world, making it easier to apply the concepts to real-world situations. Overall, "Foundations of IT Service Management Based on ITIL V3" is a valuable resource for anyone looking to gain a solid understanding of IT service management and its application in the IT industry, particularly in the context of the Philippines.

[Jose Ruivo · Rating 4 out of 5]

Good basic reference manual.