Positively Outrageous Service: New and Easy Ways to Win Customers for Life

by T. Scott Gross

Describes the P.O.S. method for dealing with and winning customers

Genres: Business

236 pages, Paperback

First published January 1, 1991

Reviews

[Christian Lipski · Rating 3 out of 5]

A good look at using random acts of over-the-top service to make lifelong fans. Lots of examples and stories, like a chicken soup for the customer service soul.

[Brandy · Rating 3 out of 5]

Pretty good ideas with supporting stories to help improve customer service

[Linda · Rating 5 out of 5]

Clear concise ideas that one can use to create customers for life. The key is to bend over backwards to give them what they need and to empower staff to do this...