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The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win

Gene Kim,

Kevin Behr

George Spafford

4.27 · Rating details · 23,833 ratings · 2,268 reviews

Bill is an IT manager at Parts Unlimited. It's Tuesday morning and on his drive into the office, Bill gets a call from the CEO. The company's new IT initiative, code named Phoenix Project, is critical to the future of Parts Unlimited, but the project is massively over budget and very late. The CEO wants Bill to report directly to him and fix the mess in ninety days or else ...more

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Paperback, 382 pages

Published October 16th 2014 by It Revolution Press (first published January 10th 2013)

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Jan 06, 2014 Will rated it did not like it · review of another edition

Honestly, it reminds me of an Ayn Rand book.

For every time I'm impressed how calm, kind and reasonable the protagonist is, there's another time how I'm shocked at how vindictive and petty the book (if not the protagonist directly) is to the people that seem to be standing in the way of the protagonist. Right now, it's security professionals, but a couple of chapters ago it was project managers, then developers, and then the CEO. No-one in those departments has any sympathy for the protagonist, ...more

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Apr 21, 2017 Dan Schwent rated it it was ok · review of another edition

Shelves: 2017-books, 2017

Bill Palmer gets thrust into the CIO position at Parts Unlimited and has 90 days to make chicken salad out of chicken shit or the entire IT department gets outsourced. Does Bill have what it takes?

Confession Time: I've worked in IT for the past fifteen years. When the CTO of the company I work for strongly recommended all IT personnel read this, I bit the bullet.

Remember those after school specials that were some kind of lesson with a flimsy story wrapped around it? That's pretty much what this Bill Palmer gets thrust into the CIO position at Parts Unlimited and has 90 days to make chicken salad out of chicken shit or the entire IT department gets outsourced. Does Bill have what it takes?

Confession Time: I've worked in IT for the past fifteen years. When the CTO of the company I work for strongly recommended all IT personnel read this, I bit the bullet.

Remember those after school specials that were some kind of lesson with a flimsy story wrapped around it? That's pretty much what this was. Only instead of featuring cool things like sex and drugs, this one was about the pitfalls of being an IT manager. It read like the book equivalent of the awful training video I had to watch when I worked loss prevention at K-mart about a thousand years ago.

Bill's a server guy who suddenly becomes CIO and is forced to turn the Phoenix Project around. Yeah, it's just as riveting as it sounds. All the kiss asses at work rave about the book but it's barely a novel. It's a management manual disguised as a novel. Not only that, Bill is kind of a dick and a Mary Sue. A Dick Sue, if you will.

Even before investigating the author, I could tell he was an operations guy rather than a developer. It was pretty easy to tell by the way he laid the heaviest of the blame on everyone except the server guys. It's like a garbage man writing a book where the garbage man is the only one who can save the day.

The book reads like someone recounting meetings he's been in, which is pretty much what it is. That and some corporate propaganda praising the use of Agile IT management and The Cloud. Actually, now that I think about it, it kind of reminds me of The Pillars of the Earth, where the plot is a loop of problems, solutions, and unexpected complications, only instead of a church, they're building an application. The rape levels aren't the same, either.

The book gets a little improbable by the end. After some pep talks and embracing the Agile philosophy, somehow a team that couldn't find its asses with both hands and a map can suddenly turn things around enough to master cloud computing in half a page.

Despite all the above-mentioned dislikes, and the fact that the characters are as thin as toilet paper from the Dollar Tree, this book wasn't a total piece of shit. Despite going in determined not to learn anything, I did manage to pick up some tips and saw a lot of similarities with my everyday life.

Two out of five stars. It's not much of a novel but someone who is already pondering embracing the techniques this book beats you over the head with will probably rate it a lot higher. ...more

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Feb 17, 2013 Pamela (slytherpuff) rated it it was amazing · review of another edition

Recommended to Pamela (slytherpuff) by: Iris Culpepper

Shelves: geekery, own, business

See more of my reviews at Bettering Me Up.

I know what you're thinking.

Wow. A fictionalized account of ITIL and Agile methodologies. That sounds so...exciting.

But it is!

Imagine my surprise when I was completely sucked into Bill's world.

IT Operations isn't always a fun place to work: servers crash; applications freeze; vulnerabilities are everywhere; and customers--both internal and external--scream for support.

So how to you manage all of the Work in Progress (WIP), emergencies, and planned work? ...more

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Feb 01, 2013 Thorsten rated it really liked it · review of another edition

Shelves: theory, fiction, sysadmin, tech, engineering

to be honest, I'm a bit embarrassed how much i enjoyed this book! It's basically a business/IT management book thinly disguised as a novel, but i must say it's very well done. It's such niche subject matter that i'm not sure anyone outside of an IT Ops role would appreciate it, but i genuinely learned a lot about how IT needs to integrate within business goals to actually achieve anything, that it doesn't exist in a vacuum, and if it does, then something is seriously out of wack. It preaches ...more

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Jan 16, 2013 John rated it liked it · review of another edition

Imagine an Ayn Rand novel where John Galt gives stilted lectures about ITIL and lean manufacturing instead of objectivism.

Update: It's not a great book, but if you're working in a dysfunctional IT environment and never manage to make it through any of the traditional business/tech books that could help you this would be a great place to start. Just promise you you won't stop here either. Another update: bumped up to three stars, I've read some two star stuff lately and this isn't that.

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Apr 18, 2014 Eric rated it it was ok · review of another edition

The copywriter gave up on p150, and so should you. Things start to go downhill when "illusive" replaces "ellusive", and the grammatical eccentricities snowball from there.

But wait, you ask ... if I stop now, how will I learn whether Bill masters the Three Laws? Will he develop a Mutually Supportive Working Relationship with the Information Security Officer? Will the Enigmatic guru, Erik, request an olive in his martini? Why Does This Book Make Me Want To Capitalize Everything? And however is ...more

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Mar 01, 2015 Bjoern Rochel rated it it was amazing · review of another edition

Shelves: 2015, eng-mgmt

This is the unicorn we'll be all hunting for the next 5+ years. De Marco's The Deadline finally found his spiritual successor.

Don't take this book too literally, like a prescription of rules to follow. The change that they're able to achieve in the book in the given timeframe is, well, quite unrealistic. Most companies don't face extinction and are not forced to reevaluate the way value is delivered. And if they do, changing the whole value stream and culture of a company is probably something ...more

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Jan 29, 2018 Tim O'Hearn rated it it was ok · review of another edition

This is the most cliché book I have ever read. The Phoenix Project uses a contrived narrative to deliver IT best practices like a mother would use applesauce to hide peas while spoon-feeding a toddler. The state of technology/management books might have been different five years ago, but I found the over-the-top nature insulting to the intelligence of the intended demographic. Yes, storylines help reinforce points, but the best books I encounter nowadays contain real examples sans the dramatics This is the most cliché book I have ever read. The Phoenix Project uses a contrived narrative to deliver IT best practices like a mother would use applesauce to hide peas while spoon-feeding a toddler. The state of technology/management books might have been different five years ago, but I found the over-the-top nature insulting to the intelligence of the intended demographic. Yes, storylines help reinforce points, but the best books I encounter nowadays contain real examples sans the dramatics and three hundred pages of fluff.

All of the characters are one-dimensional and predictable. Constants. Like the NPC characters you encounter in old RPG games, you know how the dialogue will go every single time. Eventually you’re able to memorize a combination of down-arrows and X-buttons and you can skip the dialogue. You have Brent, the 10X programmer. There’s John, the manic firewall expert who basically drinks himself to death and is reincarnated as a superhero. Sarah is ambitious and it’s never clear what she does aside from ask the IT team to do work for her. You have Nancy, the main character’s wife, who understands but reminds him that his job sucks should he ever forget. And then there’s Erik.

Erik is the mysterious sensei type who guides Bill, the main character, to greener pastures and happy endings. There are a lot of riddles and descriptions of his clothing involved. By the end of the book, it turns out that Erik and Bill have a lot in common. Earlier, there is some type of seance where a few of the main characters dim the lights, sit around a table, and each reveal their “story.” Bill reveals that his father was a bad father--implying abandonment (yes, the book goes there). As I thought about it more while reflecting on why I didn’t enjoy this read, it seemed totally plausible that one of the authors, in an early draft of this book, planned to reveal Erik as Bill’s father. I'm not sure this would have taken the title for the most cringeworthy revelation.

The plot goes from bad to worse to bad. Part one lures you in, while part two is a droning mundanity. In part 3, the authors use chapter 30 to remind you that they’re well-read, and later take two pages to explain how the IT Team made a miracle happen and subsequently saved the company.

If you’re an engineer, don’t read this. If you’re on the non-technical manager spectrum, there’s something for you here. You have to parse through a lot of garbage--and I think you’re better off just digging in to more technically-oriented books--but there’s something for you here. You know how every manager has his the book? Please don’t make this your the book. You’re just a hypothetical to me right now and I’m confident that, regardless of your background, your precious time will be better spent reading something else. Truly, The Phoenix Project the book fails as embarrassingly as its namesake at Parts Unlimited. ...more

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Jan 09, 2017 Mike rated it really liked it · review of another edition

Shelves: not-comics, found-via-meetups, better-than-it-deserves-to-be, why-did-i-wait-so-long-to-read-this, agile

This is the first book I've read cover-to-cover in an extremely long time. And what follows in this review are less my final impressions and more the way the book hit me as I dove into it. I still believe my criticisms are valid, but they have less impact on my enjoyment and my ability to absorb the interstitial lessons than I had expected. You are so forewarned.

As I'm reading the first few chapters, this book reminds me of my attitude towards the Agile Manifesto these days - "nobody ...more

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May 04, 2015 Sergey Shishkin rated it it was amazing · review of another edition

Calling this a DevOps book is an understatement. The key to the company's success in the book wasn't automation or continuous delivery. What made the success transferable from the manufacturing plant floor to knowledge work was subordinating success criteria to top business measurements and rigorous application of the Theory of Constraints to achieve it. Of course, automation and continuous delivery are necessary intermediate steps for most traditional IT organizations on that journey.

The whole ...more

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Mar 04, 2013 Chris rated it it was ok · review of another edition

the prose was horrible - several very disconcerting shifts in tense were the least of it. and what did it teach me? that if I'm not in upper management nothing I do matters and I can't fix any of the problems plaguing my work. but if upper management just reads this book we will all go to a happy place and no one will balk except the moustache twirling villains who will either be fired or be reborn as if from a cocoon into their true form

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Oct 22, 2019 Barbara Notte rated it it was amazing · review of another edition

The very best book about this topic. I learned lot from this book — THANKS to authors.

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Jul 26, 2015 جادی میرمیرانی rated it really liked it · review of another edition

If looking for a "novel", this book will not get anything more than a 2 star from me. Very straight forward and simple story telling. But If you are in IT, this is an 5 star!

If you are a professional IT operation guy, this book is like reading a diary of your own and will guide you the way. If you are a newcomer to IT this shows you the underlying principals of some ITIL operational concepts.

Highly recommended if you are in IT.

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Sep 05, 2017 Sinisa Mikasinovic rated it it was amazing · review of another edition

Now this was a real treat for an IT guy! Finally I felt how the world sees us.

On a superficial, "Hey, IT guy!", everyday level.
On a deep, "Only IT guys know" level.
On a management, "What do you do, and do we even need you?" level.
On a spousal, "Are you still in the office?!" level.

I guess it's easier to see when things are happening to someone else.

Beware, for this will be just an average novel for non-IT people. Perhaps even less-than-average, as there's no standard plot you may expect.

But IT ...more

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Jun 20, 2015 John rated it really liked it

Shelves: reviewed-by-me

This is a novel about a company in crisis because IT and software development form a bottleneck for every aspect of the business. The rest of the business has blinders on, and doesn't even really understand their dependencies on IT and software. Sound familiar?

The CEO brings in a potential new board member who enlightens the VP of IT in "lean" methodologies for IT.

For those of us devoted to agile methodologies in software, there is not a lot that is surprising in matter of detail. But the big ...more

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Mar 08, 2014 James rated it it was ok · review of another edition

Shelves: technology

This book garnered lots of attention, which I mostly think because the subject matter is dry and there aren't many books on the overall topic. The contrived company and scenarios in this book are far to0 simple, I didn't like the delivery mechanism for covering the tenets of the DevOps approach. I wouldn't work in these conditions, and neither should you. Go find a place that appreciates you and the important work of IT if you find yourself relating to0 closely to these shallow characters.

Some ...more

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Oct 08, 2013 Marcin rated it really liked it · review of another edition

OK. So it's not The Goal. The inspiration and the parallels are obvious (even explicit) and the story is entertaining but personally I didn't find it as ground-breaking. It can be very good for people to get a basic understanding of the many concepts (flow, WIP, TOC, systems thinking, ...) The focus of the book is firmly on the operational side of IT and any parallels with software development must be taken with care.

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Sep 28, 2013 Jurgen Appelo rated it really liked it · review of another edition

Shelves: agile-management

Great read, wonderful description of IT. As a novel quite OK.

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Jan 23, 2017 mohamed rated it did not like it · review of another edition

Shelves: never-again

when i dove into this book, i thought i had an idea, i thought it's inspiring, tutoring..anything, it's just plain boring, it talks about working..literally working, in a cubicle , the kind of thing you read your entire life NOT to do, or even to escape it, it's like doing work with your eyes ( or in my case ears because i was listening to the audio) , i have no idea who would read this, it might appeal to some people, but i don't think that that kind of working people have the time to read this ...more

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Mar 21, 2018 Lavinia rated it really liked it · review of another edition

Shelves: agile

It starts promising, and it gets you hooked. The story of a failing IT department due to unreasonable business behaviour is all too familiar. The book takes you on an interesting journey along side it's characters and it provides a glimpse inside the day to day life of software people. The ending however is rushed and feels like a romantic comedy when good prevails in the end and all evil is beaten. I would still recommend this book to any business person that has no idea on how software works ...more

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Jan 24, 2018 Andrew Connell rated it it was amazing · review of another edition

Love this book for every reason I didn't think I would get out of it when I started it. Picked it up on a friend's rec. I've read other biz books including those that focus on IT, but what I really enjoyed with this one is that it told a story rather than lectured. About half-way through I switched from being entertained to thinking more about my process (creating an info product... an online video course) and how I can improve it. The story part of the book helped me personally because while I ...more

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Aug 01, 2017 Sandro Mancuso rated it it was amazing · review of another edition

This is a great book and a must read for any IT professional or manager. Anyone who ever worked for a medium to large organisation will immediately identify themselves with the situations described in the book. If you are not familiar with Lean, Theory of Constraints, Agile methodologies, and DevOps, you have an extra motive to read this book. But if you are already familiar with those things, you should read this book anyway, purely for the entertainment value. I'm sure you will learn a few ...more

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Jun 30, 2013 Cara rated it it was amazing · review of another edition

Anyone working in IT can benefit from reading this book...I probably shouldn't have considered it a comedy but there were so many scenarios I read where I found myself smiling, nodding and thinking, "That sounds about right." Kudos to the authors from showing the relevance of IT in the enterprise and how interconnected everything is that makes our businesses run. Additionally, great leadership skills highlighted by the main character, Bill. I think he'll be very successful!

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Jul 21, 2013 Dennis rated it it was amazing · review of another edition

Just like Tom DeMarco's Deadline almost two decades ago this is an absolute must read for everyone who's even remotely involved with IT, management, and operations in any kind of business in this day and age.

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Feb 07, 2013 John Christensen rated it really liked it · review of another edition

I have to admit something, I love case studies. When a software development book starts throwing out "examples" of the methodologies being discussed, I tend to get interested in the story. I start paying closer attention. If they're well-written, I get very interested. Generally, I find myself wanting more. Naturally, I don't get this - the book is a dry technical reference on software development practices and not a novel. The fiction interspersed within is meant to keep you interested.

The I have to admit something, I love case studies. When a software development book starts throwing out "examples" of the methodologies being discussed, I tend to get interested in the story. I start paying closer attention. If they're well-written, I get very interested. Generally, I find myself wanting more. Naturally, I don't get this - the book is a dry technical reference on software development practices and not a novel. The fiction interspersed within is meant to keep you interested.

The Phoenix Project takes this idea to the somewhat strange conclusion. Instead of being an exploration of IT topics with fiction within it, this is a piece of fiction that is an exploration of IT topics. A particular IT topic, in this case - lean development and DevOps. For those not in the know - lean software development is an evolution of agile software development that attempts to take lessons learned from the factory line (especially Toyota and just-in-time management) and apply them to IT and development. Its been around a whilso; I recall attending a session at a conference about it at least five or seven years ago. DevOps is a much more recent concept that, I think, emphasizes a focus on all pieces of an application - not just the code, but its exeuting environment, its network, its process for being changed. Its a really new concept, and one st ill being explored (note that "The Visible Ops Handbook" is not actually a book, at this point).

The book follows the "adventures" of Bill, a newly promoted head of IT for an ailing automotive parts/retail corporation. The company's IT department has a history of failing to meeting obligations and having a revolving door management. This is particularly problematic given that it is also responsible for delivering "Project Phoenix", a massive undertaking to revolutionize the company. It is not going well, and it is made clear to Bill that delivering Phoenix is vital to the future of his career. Bill himself seems like a nice guy, and is definitely the "reluctant hero" of this tale; he had no particular interest in advancing in his career and had to be cajoled by the CEO of the company.

He quickly regrets this - the IT organization is an underfunded disaster, with failing infrastructure, absolutely no process or change management, and a single employee (Brent) who knows everything about everything. Bill's first day is spent running into a crisis involving the company's payroll, caused by the company's over-zealous head of IT security and leaving the company unable to print paychecks. It does not get better; Phoenix is quickly and clearly failing to meet a deadline pushed by a politicing SVP, whom has the power to push the CEO to demand its release on the unreasonable schedule of one week. No one working in the IT field will be surprised when this deadline proves a disaster, though in this case one of rather excessive scope. I will say at this point that it is clear the authors have been in one or more combinations of these disasters before - they write them vividly enough that I think anyone who has worked for a large IT organization will find themselves sympathizing with their plight and remembering past IT disasters of their own.

Bill is mentored in his "quest" by Erik. A quirky potential board member with a history in the technology industry. Erik completely serves as the sagely master in this novel. Most of his lessons take place at a local factory, where he illustrates his points about the four kinds of work and how to deal with constraints and how to move work through the system. His quirky personality works extremely well - picturing him as the Yoda of the novel wouldn't be entirely far off.

The book winds down to its conclusion through very interesting portrayals of corporate betrayals, triumphs, and even a character whom entirely changes their conception of their job and life. The end is, inevitably, triumphant - this probably wouldn't be an effective illustration of the principles the author wants to get across otherwise.

As a piece of fiction, I'm a fan of this novel. It manages to make a dramatic, interesting story about a bunch of employees in a corporation learning about a new IT methodology. It, mostly, avoids stereotypes - the characters are well-defined and have actual motivations. Even the aforementioned Brent is presented reasonably, as a helpful person who has simply been around forever. He's a problem, but more in the way his job has developed than any particular maliciousness. The weakest characters here are probably John, the head of IT security, and Sarah, the villain of the piece. I get the impression that the authors have no particular respect for the way IT security runs at most orgs, and Sarah is mostly here to be a pushy, political executive. It works, for the story, mostly because the actual villain is the IT process - Sarah is simply there show the failings and stomp on them until they break. The other flaw is that the characters, especially Erik, are prone to exposition - this is probably unavoidable given the goals of the novel.

In terms of this book's value as a work illustrating a new IT process, this is more mixed. They definitely explain all the points; I can't say I don't have an understanding of the four kinds of work at this point. The problem is that the book has limited value as the kind of reference guide that would be needed to put these thoughts into actual practice. This is one of the few novels I've ever read that could strongly benefit from an index. It could also strongly benefit from a companion volume that goes through all this in the more traditional manner. I suspect the "IT Ops Handbook" was meant to be that, but its impossible to say since that book does not yet exist.

Overall, I recommend this book. Its both a good read with an interesting, if unusual, story to tell, and certainly capable of getting one to think about the right ways to approach IT management.
...more

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Oct 03, 2017 Maria rated it really liked it · review of another edition

I am not sure that everyone working in IT would benefit from this book. If you already work in a serious company, I think there is not much to takeout from this book that you not already do or know. Nonetheless, it presents some good practices for devops that would benefit anyone working in a problematic IT team in an easy to absorb way.
It is just a novel that presents the "heroic" accomplishments of an IT team in a large company. It felt a bit exaggerating about what they did and how. What I ...more

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Oct 05, 2015 Jacques Bezuidenhout rated it it was amazing · review of another edition

I truly enjoyed this book and the way in which it was written.

Written as a novel, I could feel parts of my life in the book. I could relate to various characters/roles from positions I've worked in.

It also highlights things I've come to learn as problems.

I think this is a great book, not only for IT professionals or managers, but for every manager in your business, and every IT/Dev employee to read. This will give you a better perspective on what is needed to succeed.
It is not simply about doing ...more

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Jul 07, 2014 Brian rated it really liked it · review of another edition

A colleague of mine loaned me this book as we are going though deep discussions on how to adopt a DevOps model for our team's work. I'm already a believer in the methodology and I didn't need to be sold on it. He spoke highly of the book, and so this weekend I finally sat down to read it.

But I was very skeptical. Very.

A novel about IT? Ugh. I love to read. I love tech. I've worked in IT for more than a decade, but this did not seem like a good idea.

I was wrong.

It's not fine literature. It won't ...more

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Oct 05, 2016 Willian Molinari rated it really liked it · review of another edition

Shelves: computers, audio

This is a great book for IT folks.

In case you worked (or still works) in a big company with lots of ITIL things that holds the development, this book will be like home for you.

It is a typical hero's journey and the characters are not so well developed (IMO) but the story is still good to follow. I've created many ideas for the ending and none of them were true, it made me give credits to the authors for not make it obvious.

The book is a fictional novel but it has some truth in it. ;)

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Jan 19, 2014 Kirill rated it it was amazing · review of another edition

Shelves: dropbox, product

Amazing and remarkable read! As a novel it involves a good piece of fiction which makes reading so amusing and helps to present the lean ideas in a very refreshing way.

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About Gene Kim

Gene Kim

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Gene Kim is a multiple award-winning CTO, Tripwire founder, Visible Ops co-author, IT Ops/Security Researcher, Theory of Constraints Jonah, a certified IS auditor and a rabid UX fan.

He is passionate about IT operations, security and compliance, and how IT organizations successfully transform from "good to great."