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The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand
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The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand

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4.01  ·  Rating details ·  73 Ratings  ·  5 Reviews
How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in custome ...more
Paperback, 204 pages
Published February 4th 2014 by Cosupport
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Benjamin Mccormack
Sep 30, 2014 rated it really liked it
Recommends it for: anyone who does customer support
If you're in the tech industry doing customer support, this is a must-read book.

Most of the times we hear the words "customer service," we think of huge cubicle farm call centers where help is the last thing you will receive by the end of a phone call. This book is different, ushering in a new area of customer service that is laser focused on the happiness of the customer and delivering them the best overall experience.

Having worked in support for 3 years, I take for granted a lot of what I have
...more
Regina Twine
Apr 20, 2015 rated it really liked it
Pretty good read. Already incorporated some of the language into my customer service responses. Great book to add to the shelves of a startup or small company trying to change the way they do customer service.
Bonnie
Apr 04, 2014 rated it it was amazing
Terrific book. Geared toward web businesses, but anyone can glean valuable customer service information from reading this book.
Lori
May 03, 2014 rated it it was amazing
Super practical for teams who offer apps or online services.
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“It’s simple: Happy customers reward you with their loyalty. Exceptional customer service converts into customer loyalty. It converts into raving fans who will praise your team on Twitter, and Facebook, and talk about their experience over lunch with friends. There is no greater marketing for your product than happy, surprised, raving fans, and no reason you can’t start now.” 0 likes
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” ― Jeff Bezos” 0 likes
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