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Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators
Based upon an in-depth study of over 150 practicing school administrators, this book identifies and explains the 15 most effective strategies for defusing hostile conversations with adults.
120 pages, Paperback
First published December 1, 1999
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September 11, 2008
Out of all of the Education books that I read in graduate school, this one has helped me the most. If you read this you will have the key to piece of mind.
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