Listening Effectively: Achieving High Standards in Communication

by John A. Kline

For courses on Business Communication, Leadership, Management, Speech Communication, Interpersonal or Relationship Skills. Short and easy to read―yet substantive―this practical, learner-centered handbook was written by an experienced communicator who has taught thousands of corporate managers, military officers, and college students how to become better listeners. Unlike other texts on listening―which are either too long on theory or too short on substance―it teaches theoretically-based and acknowledged techniques―thoughts, attitudes, and skills―necessary for becoming a better listener. A variety of interesting, engaging, interactive, and sometimes humorous examples and exercises keep students personally involved with the content.

96 pages, Paperback

First published September 28, 2002