Too many things.
Long, attacking many things about many other things, this book feels like a never-ending journey.
I found it dry and lacking, especially in the how-to area. In a way, it is filled with how-to ideas, but as the book, they are quite dry.
There were also some good parts like:
* The first chapter is a great introduction to how change affects us and why it is the number one reason for a learning organization
* Each chapter has a great ending with the top 10 strategies from the chapter
I recommend reading chapter 1 and probably also 2 and then skipping to the end of each chapter.