Professional Management of Housekeeping Operations

by Thomas J.A. Jones, Robert J. Martin

Management of a housekeeping operation entails scheduling staff, deliveries, services and maintenance, budget analysis, cost-controls and compliance with regulations. A well-run housekeeping department is integral to the success of any lodging operation. This revision of a well-regarded introductory textbook includes expanded coverage of leadership and training issues, providing a number of case studies, and presenting additional reference material through a support website confirming its usefulness as a management text.

528 pages, Hardcover

First published January 1, 2004

Reviews

[Lauren]

Very enjoyable book. I learnt a lot and had a good experience with it and the class.