Reference Services and Reference Processes , Volume II of Introduction to Reference Work , introduces the sophisticated and imaginative aspects of the complete reference process. It discusses the ongoing and important changes and developments in information technologies, particularly the role of the Internet in the reference process.It is designed for use as a companion volume to Basic Information Sources , Volume I of Introduction to Reference Work .
Library chuck out.(actually the edition I have is the 7th edition 1997) (a rather serendipitous find - two textbooks I don't have to spend big bucks on!)
As I said, I am working on my Library Science degree so I might as well let everyone know what all is on my plate these days.
Katz is quite the entertaining writer for a textbook. He gives many examples of reference materials that libraries can use and should have available. The only problem with the book is that it is quite outdated as far as the Internet is concerned. Many of the reference items discussed in the book that are in book format, are now almost exculsively found online through library websites since most of the reference companies charge for these services.
It is nice to read a textbook that is both enlightening and entertaining. Katz writes in a conversational language that is easy to understand. He does not spend time looking through Thesaurus's looking for long words in order to make him sound intelligent. He lays out the material and explains it in direct, understandable English.
The technologocial information in this book is dated. There isn't much point in trying the URL's because the majority of them do not work. Most annoying, however, is that this book needs major editing for distracting spelling and punctuation errors.