Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance

by Jim Clemmer, Barry Sheehy

Discusses quality management

Genres: Business

416 pages, Hardcover

Published January 1, 1992

Reviews

[Andrew Wallbridge]

This book is a thorough, hands-on guide for organisations wanting more than just band-aid fixes. Clemmer frames leadership, quality and service improvement as something that can’t be done with quick tricks — it needs diagnosis, buy-in, and sustained effort.

I’ve probably read it way more than once, it’s my bible!!