Front Office Management for the Veterinary Team

by Heather Prendergast BS RVT CVPM SPHR

A complete guide to veterinary office management, Front Office Management for the Veterinary Team, 2nd Edition focuses on the day-to-day front office skills you need to become a valuable member of the veterinary team. It covers duties ranging from scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes an updated chapter on pet health insurance and wellness programs as well as updated coverage of office procedures and technology. Step-by-step instructions simplify essential front office tasks!

496 pages, Paperback

First published May 3, 2010

Reviews

[Sheila · Rating 4 out of 5]

A valuable reference book for any veterinary manager or front office team member. Chapters cover the gamut of front office and full clinic practice, including management, ethics, legal issues, human resources, stress and burnout, technology, marketing, client relations and communication, medical records management, inventory management, logs, controlled substances, and occupational safety.

I would imagine most any veterinary manager would be able to find at least one or two new useful tidbits included in this book, as the author goes into great detail in all these areas.