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Active Listening: Improve Your Ability to Listen and Lead
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Active listening is a person's willingness and ability to hear and understand. At its core, active listening is a state of mind that involves paying full and careful attention to the other person, avoiding premature judgment, reflecting understanding, clarifying information, summarizing, and sharing. By learning and committing to the skills and behaviors of active listenin
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Paperback, 32 pages
Published
March 19th 2007
by Center for Creative Leadership
(first published October 1st 2006)
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Mar 06, 2017
Raghda
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Very brief guide to becoming a better listener. I have a big problem listening to other people. The steps and information in this book will surely help me get on the right track. So I can have better conversations with everyone I come in contact with.
More a pamphlet than a book, it has some useful direct advice for managers on how to improve their listening skills. Would make a very good handout during management training or as an HR resource when someone will have direct reports or has an issue as indicated in performance reviews.
I get bored and read random things i might learn something
دورة تدريبية مباشرة وفي الصميم استفدت منها لتطوير مهارات الاستماع العملي
concise introduction to the topic. also has pretty good list of suggestions for further reading
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