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What Great Brands Do: The Seven Brand-Building Principles That Separate the Best from the Rest
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What Great Brands Do: The Seven Brand-Building Principles That Separate the Best from the Rest

3.85  ·  Rating details ·  201 ratings  ·  11 reviews
"What Great Brands Do" shows how companies as diverse as IBM, REI, Starbucks, Lululemon, and more have all used their exceptional brand platforms as management tools to fuel, align, and guide every task they undertake--and have achieved higher-than-average profit margins as a result. What do these great brands have in common?

"What Great Brands Do" shows how these firms
Hardcover, 262 pages
Published January 7th 2014 by Jossey-Bass (first published January 1st 2013)
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Aug 30, 2014 rated it it was amazing
What Great Brands Do was by far my favorite business book of 2014. I refer to it regularly as I build my brand consultancy. And I recommend it to clients, marketers and other professionals as the book to have if you want to understand brand-building at its core. I had the pleasure of meeting the author, Denise Lee Yohn, when she spoke at a New Orleans American Marketing Association luncheon. She was delightful, approachable and humble. Catch her in the heat of telling a brand-building story, and ...more
Kent White
Apr 05, 2015 rated it it was amazing
I just finished listening to this book and now I'm planning on buying a hard copy. This is such an excellent book on so many levels. I think it is a little more advanced than most may like, leaving many business owners unsure on how to really implement much. That is likely by design, since what Yohn recommends is completely redesigning your business to deliver amazing customer experiences and enlisting all employees to doing it. She says there should be no difference between what you say, who ...more
Feb 21, 2014 rated it liked it
If you've taken a marketing class this will probably bore you at first. It's a rehashing of companies we have heard and read about and discussed in those courses. However, it does go beyond the marketing to the actual branding, but if you've taken any courses on trademark law and licensing you've probably discussed it. Skim if you have to and when something seems interesting read it. It has a lot of real world examples but unless you're new to this world you may find it repetitive to what you ...more
Archit Sureka
Feb 04, 2015 rated it it was amazing
Brands are like people. They need to be understood. Some brands are good, some brands are great. This book is all about making great brands. Love the way Densie has given examples from her consultancy experience. The book is full of real life business and marketing insights and strategies. Pleasure to read. Thinking BIG starts here!
Dean Millson
Sep 14, 2017 rated it it was amazing
One of the best branding books I have read (and I have read a few!) Breaking down most of the key branding principals into a great format. If you're a brand strategist likes I am, or someone in charge of building a brand this will be a book you can keep coming back to.
Evan MacDonald
Jan 18, 2017 rated it really liked it  ·  review of another edition
read it before the case studies become even more dated

The content of this book is laid out very well. The structure is very clear. Yohn has gathered a whole lot of great case studies, articles, interviews, and the like, from a whole of really smart people. I just wish I'd read it immediately after it was published. The case studies feel very focused around the time when her book was written, so even though it's <5 years old, it feels a tad dated. I'm glad I read it and I'd recommend it to
Aug 12, 2017 rated it really liked it
Lots of great insight! Author delves into success stories through enlightening and engaging ways that connect back effectively to her observations and conclusions. Not deeply analytical but enough to get me thinking in new ways about the way organizations define, perceive, and communicate about their brands.
Mar 02, 2019 rated it liked it
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Eliot Burdett
Dec 24, 2016 rated it really liked it
Solid / basic / primer on branding.
Dec 18, 2014 rated it did not like it
Ideological nonsense using successful companies marketing methods and trying to arrange them into a scientific method.
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Blending a fresh perspective, twenty-five years of experience working with world-class brands including Sony, Frito-Lay, and Burger King, and a talent for inspiring audiences, Denise Lee Yohn is a leading authority on building and positioning exceptional brands.

Denise initially cultivated her brand-building approaches through several high-level positions in advertising and client-side marketing.
“The contents of a Brand Toolbox depend on the specific needs of the company but usually a Brand Toolbox contains An explanation of your brand strategy along with background and rationale so that everyone can understand why you’re doing what you’re doing, and definitions of key terms so everyone grasps the meaning behind the words Principles and guidelines for delivering brand values and attributes at key touchpoints between your brand and the outside world Sample applications for how the brand should be expressed and delivered Guides that walk people through important decisions, along with outlines that map processes so that people learn how to do things on brand like select a co-marketing partner and screen a new product” 0 likes
“Creating a Brand Toolbox is an important first step in fostering a strong brand culture, but the managers of great brands know that simply producing brand content and tools is not enough. They stage Brand Engagement Sessions featuring hands-on exercises and immersive experiences to ensure that brand understanding is followed with appropriate actions and decision making by their staff.” 0 likes
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