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At Your Service

4.29  ·  Rating details ·  254 ratings  ·  65 reviews
Thirteen-year-old Chloe Turner wants nothing more than to follow in Dad’s footsteps as a respected concierge in a posh NYC hotel. After all, living at a hotel is heaven, and perks like free concert tickets and all-access passes to boutiques, restaurants, and attractions aren’t too shabby either.

When the spoiled brat child of an important guest is only placated by some quic
Paperback, 262 pages
Published August 26th 2014 by Simon & Schuster/ Aladdin M!X
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Average rating 4.29  · 
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 ·  254 ratings  ·  65 reviews

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Jun 19, 2013 rated it it was amazing
Shelves: mg-fiction
My 13-year-old daughter and I read an ARC of AT YOUR SERVICE for an upcoming post.

Chloe Turner aspires to be just like her father, an outstanding concierge at a 5-star NYC hotel. Through hard work and some clever planning, she earns the title of Junior Concierge. But her next job won't be so easy. While giving a tour to the children of visiting royalty, the youngest princess slips off on her own into the busy streets of NYC. Chloe and the others must race to find the little princ
Jun 19, 2013 rated it it was amazing
I first read Jen Malone's wonderful debut three years ago, and let me tell you: it holds up. As an author of tear-jerker stories, I can tell you it's sometimes hard to find middle grade novels with heart and a sense of lightness. Jen nails the balance--not just in Chloe's story, but in her other books as well.

We join Chloe in NYC, where she's thrilled to work as a junior concierge at the fancy hotel where her father works. Unfortunately, her fun and fast-paced job of helping junior guests have f
Lee Malone
Sep 02, 2014 rated it it was amazing
This charming and funny book takes you into the wild world of Chloe who longs to be a concierge at a fancy NYC hotel, and gets her chance to try out her skills on actual royalty. I really loved the excitement and energy of the story, not to mention all the great New York details (not to mention all the insider info about what really goes on in a hotel)
Christina Gagliano
May 12, 2014 rated it it was amazing
Tweens are going to flip for this book--for the subject matter, for the main character, and for the writing style, which is spot-on, 12-to 13-year-old girl. I thoroughly enjoyed reading it myself and can't wait for my daughter, who is a reluctant reader, to dig into it. While the book is based in an atmosphere of the rich and famous, the characters are down to earth and relatable. I can absolutely see this book being made into a TV movie or series on the Disney channel.

Carol Ekster
Sep 24, 2014 rated it it was amazing
Jen Malone wove a great plot with fantastic voice. I was impressed by her use of many similies tied into the setting of the book, New York City. (ex: "..she's all lit up like the crystal ball that drops in Times Square on New Year's Eve.") The book is tightly written and a fun read. Kids will love it! ...more
Ms. Yingling
Sep 26, 2014 rated it really liked it
Chloe loves living in the St. Michele hotel in New York City, where her father is the concierge. She also likes helping out, and is made a junior concierge by the owner, Mr. Buttercup, so that she can help with the younger guests. She manages to make even the brattiest children happy by scheduling things like practice sessions with the Rockettes for them. When King Robert of Somerstein and his three children stay at the hotel, Chloe is put in charge of their itinery, and accompanied by bodyguard ...more
Lisa Maxwell
Mar 17, 2014 rated it it was amazing
I love me a funny book, mostly because writing funny is so hard...and so wonderful to read.

I loved AT YOUR SERVICE even more. Chloe is a junior concierge, working at the hotel where she lives. She's charged with a royal trio of siblings... and then one gets away.

This book. OH I loved this book. From the opening lines, Chloe's voice is crisp, funny, and whip-smart. Jen Malone (and Chloe) takes us on a whirlwind tour of Manhattan, dropping fun trivia and interesting descriptions without ever feeli
Robin Herrera
To quote Chloe Turner: "HOLY WOW"

This is a fast-paced, riotously funny middle grade book about Chloe Turner, a "junior concierge" at the super-fancy Hotel St. Michéle in New York City, and her adventures with a family of royals. The adorable factor on this book is off the charts. First there's Chloe, whose matching pens and shirts will give you an idea of her personality. Then there's her best friend, Paisley, down-to-earth and super loyal. We've got the three royal kids, Alex (the surfer-lookin
Ronni Arno
Jun 19, 2013 rated it it was amazing
My 12-year-old daughter raved about this book! Jen Malone did a fantastic job conveying the thoughts and feelings of Chloe, the daughter of a concierge at a high-end Manhattan hotel. Desperate to follow in her dad's footsteps, Chloe will do whatever is necessary to shine as a concierge in her own right... including catering to the hotel's most demanding (and younger!) guests. Chloe is adorable, the writing is full of true-tween voice, and you will truly feel like you're getting a first-hand tour ...more
Nov 07, 2013 rated it it was amazing
Shelves: kindle, middle-grade, arc
This book is such a fun, sweet love letter to New York City. I think that kids who live there, kids who have just visited, and kids who dream about going someday will adore it equally.

Speaking of dreaming, Chloe Turner pretty much has a dream job for a 13-year old as junior concierge, escorting young guests at a 5-star hotel on adventures around town. I'm certainly partial to stories of tweens trying their hands at grown-up professions, and Chloe's story includes all of the excitement, risk, and
Suzanne Dix
Jul 08, 2014 rated it really liked it
A fun romp through NYC with a cast of great kids! I think 5th, 6th and 7th grade girls will love this story which has equal parts humor, friendship and adventure (and toss in a dash of an innocent first crush to round it off)!

Looking forward to seeing my students response to this one. And a huge thank you to Jen Malone for hand delivering my ARC! So nice to be your neighbor (of sorts!):)
Kristine Asselin
My 11-year-old daughter finished in two sittings and loved this adorable middle grade by Jen Malone. She particularly loves the race across NYC and Chloe's collection of pressed pennies! This is a perfect book for kids 8+. ...more
Aug 18, 2014 rated it it was amazing
I really liked it. i absolutely loved the romance/anoyance combonation!Alex and Chloe were my favorie charicters.My favorite part in the entire book, was when Alex kissses Chloe in the wax museum.It was an awesome book and i would love to read it again.
Gail Nall
Oct 19, 2013 rated it it was amazing
I was lucky enough to read an early version of this book, and it's one you don't want to miss! How can you possibly go wrong with a 13 year old concierge? Funny, exciting, and just a lot of fun. ...more
May 18, 2021 rated it really liked it
Chloe Turner loves it when her Dad calls her Capable Chloe while assisting him with his concierge job at St. Michèle Hotel. But later, she tries to prove to him that she can always be that when she’s hired on at the hotel as a young concierge. What happens when she has to attend cocky Prince Alex, snooty Princess Sophie, and penny-obsessed Princess Ingrid? Read this book for a barrel of laughs and lists while running around New York City to find missing Ingrid.

Okay, this book was absolutely ado
Grace Morton
Mar 02, 2018 rated it it was amazing
This is an interesting book it always brang me such joy and with the bit of problems it was also a mystery a little bit. I normally finish a long book like this in at least a month. I am surprised that I read this book in 4 days because I just couldn't put the book down. Thank you Jen Malone for making this incredible book.❤📚👱🏻‍♀️Chloe. ...more
Jun 02, 2021 rated it it was amazing
This book was amazing. The setting was well-done, very vividly described, and the characters were all likable and had realistic flaws. I loved reading about Chloe's clever solutions to all the problems she was presented with. Highly recommeneed if you're looking for a humorous middle-grade book with a little bit of romance and an important message mixed in. ...more
Jan 04, 2020 rated it it was amazing
I loved this book! It took me a while to read because the first 70 pages where a little bit slow going, but then it got SUPER exciting!!! When I finished it I wanted there to be a continuation so badly!
Aug 03, 2019 marked it as to-read
I love this book! It's amazing. I don't have the words to describe it...she did a great job.. ...more
Becky B
Jan 11, 2015 rated it really liked it
Chloe knows exactly what she wants to be when she grows up, a five star hotel concierge just like her Dad. And since she lives in a hotel and helps her dad out all the time, why not get any early start on that career as a junior concierge? The hotel is a little wary at first, but after the comes away with a glowing review from the absolute toughest customer the hotel has, the owner is ready to back her up. But Chloe's real test comes in the form of three actual royal children who are visiting Ne ...more
Mar 08, 2014 rated it liked it
This review (and others) can be found on My Full Bookshelf Reviews

A free copy was received from the publisher via Edelweiss in exchange for an honest review.

At Your Service was not my favorite M!X Book. I liked it, but there were things that I didn't enjoy about it as well. It was still a super cute book I would recommend to a middle school girl in a heartbeat, though!

Chloe, the main character of At Your Service, had a well thought out personality. She was basically your average thirteen year ol
Katie Fitzgerald
Like her concierge father, Chloe Turner has a knack for helping people enjoy their vacations at the fancy New York City hotel where she lives. After she works extra hard to please a particularly bratty young guest, she is hired as the hotel's junior concierge, just in time for a visit from three young European royals. Chloe thinks she is prepared for the challenge of entertaining a prince and two princesses - until the youngest princess wanders off into the streets of New York on her own!

Christina (A Reader of Fictions)
Jen Malone has pleased me to the point of epic flailing with her YA contemporary novels (Wanderlost and Map to the Stars), so I decided the time had come to give her middle grade backlist a shot. So far so good because At Your Service is cute, funny, fluffy, and has a baby middle grade ship to boot.

While the ides of Chloe being employed as a junior concierge at a majorly classy New York City hotel at the age of thirteen is laughable, I do really love that Chloe dreams of concierging. It’s always
Michelle Sedeño
Aug 06, 2014 rated it really liked it
Originally reviewed on The Escapist.

*This review is based on advance reading copy. There might be some changes in the finished copy.

After the successful challenging task of making a particular, Chloe became the Junior Concierge where she handles the younger guests on the hotel. When she thought this guest was challenging, say hello to the royal guests. What do royals need when they have everything?

Chloe is a positive and fun girl to be with (in my case, read with). She's a nice a
Dec 09, 2014 added it
Chloe Turner has a lot in common with her favorite children's book, Eloise. They both live in a famous hotel in New York City, but Eloise was a guest and Chloe's father is an employee of the St. Michele hotel. Chloe's ambition is to be just like her father, a respected concierge for the St. Michele hotel. Her first assignment in helping her father is to find out what will make a bratty girls birthday week the most memorable. When Chloe does a remarkable job, she is promoted to junior concierge a ...more
Victoria Whipple
Chloe lives in a ritzy hotel in NYC with her dad, the hotel's concierge. Chloe hopes to become a concierge herself one day, so she asks her father if she can act as a kind of junior concierge for the hotel's young guests. Since she has proven herself capable and trustworthy, she's given that chance. Through Chloe's eyes, and the activities she plans for her clients, the reader gets an inside view of New York City--a city that Chloe (and presumably Jen Malone) loves. Chloe's carefully made plans ...more
J. Mann
Feb 19, 2014 rated it it was amazing
"Making people happy—even if it’s only for the length of their vacation—is like having a superpower."
Chloe lives in NYC at the St. Michèle with her father, the concierge of the extremely ritzy hotel. Her life's dream is to follow in her father's footsteps, and one day, become a concierge herself. When the hotel is set to host the Royal Family of Somerstein, Chloe lands the coveted job of showing off her city to the family's three children: an arrogant prince, a spoiled princess, and a tiny prin
Dena (Batch of Books)
Aug 02, 2014 rated it really liked it
This book is super cute. Chloe lands a job as a junior concierge after proving her stellar abilities with a difficult hotel guest. But she really meets her match when she is given the responsibility of entertaining the children of a visiting royal family. They aren't what she expected and they pose a challenge that even Capable Chloe might not be able to fix.

This is a lighthearted romp around New York City that will appeal to middle grade and tween girls. It's entertaining, fun, and clean. My fa
Sep 21, 2014 rated it it was amazing
My 9 year old daughter read this book and loved it. Some nights we would only be able to read a chapter or 2 and she would beg me to keep going. (as would her younger sister) I would say she was a bit young to be reading it, She had trouble with some of the reading so it was a read aloud with Mom book for us. They laughed and giggled when Alex and Chloe shared a special moment.
Here is her review
"At Your Service was a good book. I liked it when they went to FAO Schwartz and Dylan’s candy bar and
Jen Downey
Dec 15, 2013 rated it it was amazing
In Malone's At Your Service, tween readers get to ride shotgun alongside 13 year old Chloe Turner, savoring her insider role as Junior Concierge (and resident) of a swanky NYC hotel. Breezy and fun with inspired comedic moments and mishaps, this MG debut delivers all kinds of vicarious fantasy experiences for middle graders including the chance to run wild and free through some of NYC's best-loved landmarks on the heels of a runaway Princess, a Princely crush, and opportunities to take on subst ...more
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