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Hermawan Kartajaya on Service

3.36  ·  Rating Details ·  25 Ratings  ·  1 Review
Perusahaan boleh saja mengalokasikan miliaran rupiah untuk promosi lewat iklan. Tapi, promosi paling efektif justru melalui word-of-mouth alias gethok tular. Sebab, pelanggan yang terpuaskan akan menjadi juru bicara produk Anda secara lebih efektif dan meyakinkan ketimbang iklan jenis apa pun. Dan kepuasan semacam itu mustahil terjadi tanpa servis yang prima.

Sayangnya, ser
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Published 2006
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Hermawan Kartajaya is an Indonesian author and public speaker in the area of marketing studies. In 2000, Kartajaya co-authored "Repositioning Asia: From Bubble to Sustainable Economy" with Philip Kotler. In it they analysed why the Asian crisis of 1997 occurred, and outlined what the governments and companies of the region could do to develop more sustainably in the future. Kartajaya’s expert anal ...more
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