Good Service is Good Business-NEW 4th edition: 7 Simple Strategies for Service Success

by Catherine DeVrye

At one stage, the best selling business book in Australia, written in a lively, easy to read style. Filled with practical examples drawn from case studies.

Genres: Business

208 pages, Paperback

First published September 1, 2000

Reviews

[Patty · Rating 3 out of 5]

Here it is in a nutshell:

Excellence starts at the top-leadership by example

Treat employees as you want them to treat customers

Take time to hire positive people in the first place

Take an interest in your job to make it more interesting

Success today does not guarantee success tomorrow

Set, meet and exceed expectations to stand out in the market place

Track records don’t count…..enough

Anticipate changing market expectations

Consistency is key

[En Hikmah · Rating 5 out of 5]

It was my early day of earn money for living. I just graduted from school and looking for jobs. Daddy gave me this book that he has read fey years ago. Then Daddy and this book colaborate in helping me to get through my talent. THey both help me find out what i want actually, and how to make it come true. So..it is not only about business, but how to make and lift it up.

[Luigi · Rating 4 out of 5]

Bought it from Catherine at one of her seminars, autographed