Good Service is Good Business-NEW 4th edition: 7 Simple Strategies for Service Success

by Catherine DeVrye

At one stage, the best selling business book in Australia, written in a lively, easy to read style. Filled with practical examples drawn from case studies.

Genres: Business

208 pages, Paperback

First published September 1, 2000

About the author

Expelled from English in high school, Catherine DeVrye went on to become the bestselling author of 9 non-fiction books, translated into over a dozen languages—including a #1 business bestseller in Australia and Taiwan.

Her memoir made bestseller lists in Australia and Canada. But she’s most excited about book #10 'Beyond Timbuktu: Journeys of Hope & Humanity' more than a decade in the making.

Born in Canada, educated in the USA, and now based in Australia, Catherine has travelled to over 150 countries, sharing stories that reveal a world far kinder and more connected than headlines suggest.

Her work has been endorsed by Sir Edmund Hillary, Edward de Bono, Bryce Courtenay, Jack Canfield and Mark Victor Hansen, with her latest book carrying jacket comments from Lonely Planet founder, Tony Wheeler, Tim Costello, Hugh Mackay and Greg Mortimer.

A former IBM executive, named Australian Executive Woman of the Year & twice voted Australian Keynote Speaker of the Year, she’s inspired audiences on 5 continents with humour & practicality.

With Mother Nature as her muse, she’s swum with sharks, cycled the Andes, climbed Mount Kilimanjaro, trekked beyond Everest Base Camp, volunteered with street kids in Vietnam, and carried the Olympic Torch at the Sydney 2000 Olympic Games.

An “accidental author” who writes from experience and from the heart, Catherine’s mission remains simple: helping others help themselves.

Reviews

[Patty]

Here it is in a nutshell:

Excellence starts at the top-leadership by example

Treat employees as you want them to treat customers

Take time to hire positive people in the first place

Take an interest in your job to make it more interesting

Success today does not guarantee success tomorrow

Set, meet and exceed expectations to stand out in the market place

Track records don’t count…..enough

Anticipate changing market expectations

Consistency is key

[En Hikmah]

It was my early day of earn money for living. I just graduted from school and looking for jobs. Daddy gave me this book that he has read fey years ago. Then Daddy and this book colaborate in helping me to get through my talent. THey both help me find out what i want actually, and how to make it come true. So..it is not only about business, but how to make and lift it up.

[Luigi]

Bought it from Catherine at one of her seminars, autographed