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Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees
At some point in their careers, all managers face a frustrating and seemingly insurmountable challenge -- the highly intelligent, highly skilled direct report who is failing when he should be excelling. Often, this employee is destroying not only his own career, but also the morale of the rest of the team. While this behavior may initially seem willful, it is more than ...more
Paperback, 240 pages
Published October 27th 2006 by AMACOM
(first published January 1st 2006)
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This is not really a book about coaching at all. It should be called 'performance management for emotional intelligence' instead. This is about telling people what they do right, or wrong, praising and correcting. That's management, not coaching. But still some good ideas.
“To develop empathy, we must care about the experiences, feelings, needs, and wants of the people around us. We must care enough to turn away from our self-centered thinking and focus on others to develop an understanding of the meaning and feelings associated with events occurring in their lives.”
“In your conversations, what percentage of the conversation is spent talking about you versus what is going on with the other person? Generally, people who lack empathy don't ask much about other people. They don't care. It doesn't even occur to them to ask.”More quotes…