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Im and SMS Reference Services for Libraries: (the Tech Set(r) #19)

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Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think! This manual offers information on the technological aspects of providing such a service, as well as how to create a training program for librarians and how to build an internship program to e ...more
ebook, 120 pages
Published January 1st 2012 by ALA Techsource
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