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Service Management: Operations, Strategy, Information Technology
James A Fitzsimmons
524 pages, Hardcover
First published August 1, 1997
19 people are currently reading
271 people want to read
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Displaying 1 - 5 of 5 reviews
September 17, 2012
An excellent book!
Currently reading
January 25, 2013Great book for teaching
February 24, 2014
It useful for a references
April 2, 2014
i needn it
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June 20, 2017nice
Displaying 1 - 5 of 5 reviews