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The Change Agents' Handbook: A Survival Guide for Quality Improvement Champions
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The Change Agents' Handbook: A Survival Guide for Quality Improvement Champions

4.29  ·  Rating details ·  7 ratings  ·  1 review
Successful quality improvement efforts require a transformation that usually represents major organizational change. Often times, one person within the organization becomes the "change agent" - the individual who is charged with orchestrating the quality initiative. Without the proper guidance and knowledge, this person's life can be turned upside down, and the organizatio ...more
Hardcover, 344 pages
Published September 1st 1994 by ASQ Quality Press (first published 1994)
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Neal Aggarwal
Oct 15, 2013 rated it really liked it
Read this a few years back - when I was running a large college I built in Kenya. He has some key points that we put into action that made a difference to our business.
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