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The Change Agents' Handbook: A Survival Guide for Quality Improvement Champions
Successful quality improvement efforts require a transformation that usually represents major organizational change. Often times, one person within the organization becomes the "change agent" - the individual who is charged with orchestrating the quality initiative. Without the proper guidance and knowledge, this person's life can be turned upside down, and the organizatio ...more
Hardcover, 344 pages
Published September 1st 1994 by ASQ Quality Press
(first published 1994)
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