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Observing the User Experience: A Practitioner's Guide to User Research
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Observing the User Experience: A Practitioner's Guide to User Research

3.93  ·  Rating details ·  497 Ratings  ·  15 Reviews
The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. "Observing the User Experience" will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.
Filled with real-world experience and a
ebook, 608 pages
Published September 1st 2012 by Morgan Kaufmann Publishers (first published January 1st 2003)
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Jan 23, 2009 rated it really liked it  ·  review of another edition
This book was invaluable to me the summer I was nearly-singlehandedly planning and conducting user testing for an organization. Each chapter covers a different user research method, and does so in a practical, straight-forward way with many examples and suggestions. I followed his guidelines for how to recruit and schedule users, conduct interviews, and do the analysis, and our user test was very successful as a result. Even now, this continues to be a great handbook, as I use it often as a refe ...more
Mar 28, 2015 rated it really liked it  ·  review of another edition
Innovation requires tighter integration of the user experience into the process of things. I've seen usability testing before as step to validate web design. But in all cases, it was a short post design fine tuning. Now, innovation and user experience are taking over the role of business strategy. User testing has become more prominent - so I decided to better understand.

Good news is most of the materials are very familiar. I think only net new thing for me was around recruitment and diary tech
Mar 16, 2013 rated it liked it  ·  review of another edition
Shelves: textbooks
Textbook. Good for research.
Kay Davis
Audience analysis is one of the most important tasks in Web content development. Without an understanding of the intended audiences for your project, you will waste valuable time and resources building projects that lack direction and longevity. Costly redesigns are the inevitable result of projects that lack user input.

This book covers topics such as user profiles, user surveys, focus groups, task analysis, and usability testing. It covers obtaining information from customer service inquiries
Very dry and difficult to stay awake. It did have useful examples, but not as useful outside of computer/web research, tho its applicable. Of course, some of my anxiety towards the book could be related to my overwhelming frustration with the class requiring I read it.
Ahhh, it only took 445 pages to decide that looking at the literature is an important first step in user research.
Otherwise, solid and useful, but Kuniavsky's need to try to put humor into this is painful. . . absolutely painful.
Dec 14, 2008 rated it it was amazing  ·  review of another edition
Comprehensive approach for conducting user research.
Jan 14, 2014 rated it liked it  ·  review of another edition
Comprehensive and useful.
Not enjoyable. At all.
Needs tighter editing.
Feb 05, 2016 rated it it was amazing  ·  review of another edition
i love this book when i read this description i reali love that
is stranger but perfect for me
Feb 25, 2010 rated it liked it  ·  review of another edition
Shelves: nonfiction, usability
One of the best user research books I have seen.
Dec 15, 2008 marked it as to-read  ·  review of another edition
Kris B gave this 5 stars
Jul 30, 2010 rated it it was amazing  ·  review of another edition
Recommends it for: UX professinals
Still the best all around introduction to user research out there.
Aug 08, 2011 rated it liked it  ·  review of another edition
Shelves: non-fiction
A good reference work.
Sep 14, 2014 rated it liked it  ·  review of another edition
Shelves: tech-useful, mim
It's a textbook. And it's a bit dry but it does cover the subject.
Emad Hassan
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  • Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
  • Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
  • A Project Guide to UX Design: For User Experience Designers in the Field or in the Making
  • Designing for the Digital Age: How to Create Human-Centered Products and Services
  • The Persona Lifecycle : Keeping People in Mind Throughout Product Design
  • Sketching User Experiences:  Getting the Design Right and the Right Design
  • Mental Models: Aligning Design Strategy with Human Behavior
  • Remote Research: Real Users, Real Time, Real Research
  • Designing with the Mind in Mind: Simple Guide to Understanding User Interface Design Rules
  • Prototyping: A Practitioner's Guide
  • Communicating Design: Developing Web Site Documentation for Design and Planning
  • About Face 3: The Essentials of Interaction Design
  • The Elements of User Experience: User-Centered Design for the Web
  • Undercover User Experience Design: Learn How to Do Great UX Work with Tiny Budgets, No Time, and Limited Support
  • Information Architecture: Blueprints for the Web
  • Web Form Design: Filling in the Blanks
  • Designing Interfaces: Patterns for Effective Interaction Design
  • Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions

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“Never go into user research to prove a point, and never create goals that seek to justify a position or reinforce a perspective. The process should aim to uncover what people really want and how they really are, not whether an opinion (whether yours or a stakeholder’s) is correct” 0 likes
“Each cycle—and there may be many cycles between initial examination and launch—isn’t expected to produce a complete product, but add to the quality of understanding and to flesh out the feature set.” 0 likes
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