Goodreads helps you keep track of books you want to read.
Start by marking “Contextual Design: Defining Customer-Centered Systems” as Want to Read:
Contextual Design: Defining Customer-Centered Systems
Enlarge cover
Rate this book
Clear rating
Open Preview

Contextual Design: Defining Customer-Centered Systems

3.82  ·  Rating details ·  141 Ratings  ·  5 Reviews
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors develope ...more
ebook, 496 pages
Published December 22nd 1997 by Morgan Kaufmann Publishers (first published September 1st 1997)
More Details... edit details

Friend Reviews

To see what your friends thought of this book, please sign up.

Reader Q&A

To ask other readers questions about Contextual Design, please sign up.

Be the first to ask a question about Contextual Design

This book is not yet featured on Listopia. Add this book to your favorite list »

Community Reviews

(showing 1-30)
filter  |  sort: default (?)  |  Rating Details
Jess
Aug 31, 2015 rated it really liked it  ·  review of another edition
This book was published in 1998, but it's surprisingly still relevant.

To be honest, I skimmed over most of the content. It's a huge book and it covers a lot of what I already know.

I thoroughly read the chapters on contextual inquiry (field studies). I bought this book because several folks recommended it for learning about field studies. Those chapters were great. I plan to use this book as a reference for field work.
Samuel
Oct 06, 2008 rated it really liked it  ·  review of another edition
Contextual design is great for eliciting requirements for specific types of software if you or the customer really doesn't know what the customer wants. All this assumes you have access to the end user which unfortunately isn't always the case. The process is useful where it can be applied, but it can't be applied everywhere.
Ken Ficara
Contextual Design : A Customer-Centered Approach to Systems Designs (The Morgan Kaufmann Series in Interactive Technologies) by Hugh Beyer (1997)
Michael Simborg
Nov 08, 2010 rated it really liked it  ·  review of another edition
Very informative book about real primary research and applied thinking behind solutions that truly take into account human behavior and experience.
Jonjon
rated it did not like it
Jan 08, 2010
THuRStoN D
rated it it was amazing
Oct 12, 2016
Prateek Hejmady
rated it really liked it
Apr 28, 2013
Joseph Greenwald
rated it really liked it
Dec 29, 2016
Annie
rated it it was ok
Jan 31, 2015
George B.
rated it it was amazing
Mar 17, 2016
Patrick
rated it really liked it
Mar 18, 2015
Brendan
rated it really liked it
Apr 12, 2007
Danielle Fasig
rated it really liked it
Feb 21, 2016
Ajay
rated it really liked it
May 29, 2013
Alex
rated it really liked it
Feb 16, 2013
Mohamed
rated it it was amazing
Feb 26, 2015
Jeff Narucki
rated it it was ok
Oct 04, 2016
NOTCOT
rated it it was amazing
May 22, 2017
Laura
rated it it was ok
Aug 27, 2011
Matt Goddard
rated it really liked it
Jul 29, 2015
Ashley
rated it liked it
Mar 12, 2011
Kevin Ashton
rated it really liked it
Dec 30, 2013
Kevin
rated it liked it
Aug 24, 2015
Ana Menezes
rated it it was amazing
Feb 04, 2014
Eric
rated it liked it
Jul 05, 2011
Tushar Chavan
rated it really liked it
Nov 28, 2015
Steve Chung
rated it it was ok
Nov 28, 2012
jeff wong
rated it it was amazing
May 24, 2013
Joe Dara
rated it it was amazing
Jan 24, 2015
Amy Jones
rated it it was amazing
Jul 26, 2010
« previous 1 3 4 5 next »
There are no discussion topics on this book yet. Be the first to start one »
  • Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
  • Usability Engineering
  • Designing Visual Interfaces: Communication Oriented Techniques
  • Observing the User Experience: A Practitioner's Guide to User Research
  • Prototyping: A Practitioner's Guide
  • Designing the User Interface: Strategies for Effective Human-Computer Interaction
  • Mental Models: Aligning Design Strategy with Human Behavior
  • Exposing the Magic of Design: A Practitioner's Guide to the Methods and Theory of Synthesis
  • Storytelling For User Experience: Crafting Stories For Better Design
  • Sketching User Experiences:  Getting the Design Right and the Right Design
  • Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
  • About Face 3: The Essentials of Interaction Design
  • Card Sorting
  • Designing for Interaction: Creating Smart Applications and Clever Devices
  • Remote Research: Real Users, Real Time, Real Research
  • The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web
  • Communicating Design: Developing Web Site Documentation for Design and Planning
  • Cognition in the Wild (Bradford Books)

Goodreads is hiring!

If you like books and love to build cool products, we may be looking for you.
Learn more »

Share This Book